Regional Operations Specialist

Job Description: Regional Operations Specialist

Bloom Energy, a solid oxide fuel cell company, is looking for a Regional Operations Coordinator to join its world-class team. This individual should be a dynamic professional who is looking for a rewarding future in one of today's most exciting technologies.

An ideal candidate is an experienced, organized, detail oriented, and hardworking individual. The Scheduling Coordinator is responsible for scheduling the Field Service Department's day-to-day workload to include, preventative maintenance, reactive maintenance, as well as small, and large footprint work site coordination.

Location: Bloom Headquarters, San Jose

Duties and Responsibilities:

• Plan, schedule, and prepare maintenance operations on existing Bloom Energy fuel cell installations

• Prioritize, and coordinate a queue of service work

• Schedule and dispatch work for regional Field Service Technicians

• Coordinate third-party vendor logistics for preventative and planned maintenance and repair activities.

• Coordinate third-party vendors and sub-contractors for complex site projects and providing a clear scope of work.

• Coordinate with internal construction project managers to establish and execute system commissioning schedules to meet quarterly goals

• Bid and award maintenance work for trade contractors

• Interface with internal teams and share information across the organization

• Understand and work with detailed service reports for the service team

• Support technicians with material requests to supply chain for the procurement of service parts

• Maintain an On-Call watch-bill for Field Service Technicians

• Understand resource availability and qualifications

• Build and maintain positive relationships with customers and teammates. Be available and responsive through email, instant messaging, text, and cellular during working hours.

• Support procedural and policy compliance

• Able to start work early in the day to prepare a work schedule for all technicians in the Region

• Understand problems and work to provide resources to resolve them

Education and Experience:

• Education

o Associates degree in Business Administration, Project Management, or similar, or

o PMP certificate or similar, or

o Industry experience to show proficiency

• Experience

o 3+ years' experience in a technical dispatching or scheduling setting preferred.

o Customer service knowledge required.

o Familiarity with electronic dispatch management; Experience with Salesforce Lightning preferred

Skills:

• Microsoft Office suite proficiency and ability to clearly communicate ideas and issues to a broad audience

• Can type at least 40 words per minute

• Attention to detail but still have a vision for the bigger picture

• Ability to stay organized and keep track of many varied simultaneous projects

• Ability to work independently and manage time effectively for themselves and others

• Basic understanding of logistics, shipping, inventory methods, tracking, etc.

• Procedural compliance

• Sense of urgency and ownership

• Positive attitude (solution oriented)

• Communication (listening/oral/written)

• Interpersonal collaboration and coordination

• Identify and understand skillsets of others

• Teaming and Leadership

• Professionalism

• Ability to understand workflows and provide solutions and improvements for efficiency

• Knowledge of electrical and mechanical troubleshooting and repair a plus

• Able to regularly support overtime to achieve company goals

Salary Ranges:

$68,100.00 - $98,000.00