Regional Performance Improvement Specialist

Four-year bachelor's degree in related field (I.e., Organizational Leadership, Communication) OR equivalent experience plus 2 years specialized subject matter experience directly related to performance and/or service improvement such as customer service/relations, performance management, team building, process improvement, organizational behavior, or change management.

Knowledge of Fleet and Family Readiness organization and mission is highly desired.

It is highly desirable the incumbent have a broad knowledge of key Navy FFR/(N9) activity regulations, policies, principles, procedures and methods in order to effectively develop and maintain workforce development programs and activities, Ability to interpret instructions, directives and correspondence to apply them to specific situations, and be able to identify and analyze problems and select solutions and alternatives.

Skilled in oral personal and interpersonal communication and possess superior written communication skills with the ability to make presentations in order to effectively implement professional development programs; and to deal amicably with others in the organization.

Must demonstrate personal and interpersonal skills to:
- Model Star Service concepts and strategies.
- Solve problems creatively and initiate solutions.
- Motivate and influence positional leaders and managers.
- Build organizational teams
- Formulate opinions and articulate information.
- Communicate effectively face-to-face, in writing and with remote team members.
- Plan and facilitate meetings, team building and brainstorming sessions, and group discussions. Manage and prioritize time and work. Facilitate team behavior.

Advanced level computer knowledge and skill to be capable of instructing employees in the usage of designated training platforms such as Adobe Connect, Qualitrix and Microsoft Office Programs (e.g., Word, Advanced Excel, Power Point, Outlook, Forms, Power BI).

Knowledge of workforce educational concepts, methods and techniques.

Comprehensive understanding of improving human and organizational performance as well as customer service behaviors.