Regional Program Manager - Americas (Remote)

Job Description

Your ideas can drive the future of corporate travel. Join BCD and challenge the status quo!

Regional Program Manager - Americas (Remote)

Full time, US based

You will provide analytical and 'hands on' support as well as coordinate special projects around program development and optimization for a dedicated client in the Americas. This will include interacting with various stakeholders to enhance and support the global travel strategy of the client.

As aRegional Program Manager, you will

Develop Business Plan, implement key deliverables, measure results (support the Senior Director when applicable):

• Drive Support: the regional client strategy initiatives of the global business plan.
• Implement: Create action plan / business plan to implement each program objective for the region with actions and timelines.
• Measure and Report Regional Results: Report to the Senior Director for consolidation.
• Account Reviews: Plan and execute quarterly business review with the Senior Director

Service Level Agreements (SLAs) and/or Key Performance Indicators (KPIs):

• Measure and report on a regional level: Service Level Agreement for Service, Financial, MIS/CDS, Program Performance, Technology and Communication indicators, as applicable.
• Support Senior Director with business improvement plans, crisis management as required.

Manage new business implementations:

• Responsible for regional implementation of new business, working closely with global implementation team to ensure customer expectations are met.

Establish maintain relationships:

• Build key relationships within the region manage relationship mapping
• Establish and maintain relationships with key customer decision makers in the region, including introduction of BCD Travel senior management to customer.
• Establish and maintain relationships within BCD Travel (owned, partners and affiliates) in the region to achieve results for customer.
• Assist in building an internal network with departments, local leaders and key support team members in order to effectively accomplish goals and initiatives that benefit the client and BCD Travel.

Negotiations:

• Support regional negotiations measure performance

Operational Global Reporting Requirements:

• Ensure service delivery within the region, working with Operations counterparts
• Identifies the regional opportunities to use technology tools and processes.
• Escalates operational issues without personally taking on responsibility of solving the issue.
• Working with Senior Director, develops regional business continuance plans.
• Drive, support measure customer operations requirements to all owned, partner and affiliate servicing locations within the region; deliver to the overall business plan
• Support the delivery of regional MIS data

About you

• Extensive experience within the business travel industry
• Good command of English
• You are a relationship builder who can work independently and pro-actively
• You have the ability to handle multiple projects and deadlines
• Ability to travelwhen required

About us

We're a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world's best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We're committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You'll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don't just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You'll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We're dedicated to building a diverse, inclusive and authentic workplace. If you're excited about a role, but your experience doesn't align perfectly, we encourage you to apply. You may be just the right candidate for this or other positions.

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