Regional Service Manager - West Michigan

Do you want to join us in helping to fight the world'smost threatening diseases and enabling access to care for more people aroundthe world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

We offer you a flexible and dynamic environment withopportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?Then come and join our global team as Regional Service Manager.

Our global team:We are a team of 66,000 highly dedicated employees across more than 70countries passionately pushing the boundaries of what's possible in healthcareto help improve people's lives around the world. As a leader in the industry,we aspire to create better outcomes and experiences for patients no matterwhere they live or what health issues they are facing. Our portfolio, spanningfrom in-vitro and in-vivo diagnostics to image-guided therapy and innovativecancer care, is crucial for clinical decision-making and treatment pathways.

Our culture:We are part of an incredible community of scientists, clinicians, developers,researchers, professionals, and skilled specialists pushing the boundaries ofwhat's possible, to improve people's lives around the world. We embrace a culture of inclusivity in whichthe power and potential of every individual can be unleashed. We spark ideasthat lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers

This is a role well suited to an ambitiousprofessional, looking for the next step in their career. As a Regional Service Manager,you will beresponsible for:

• Work to maximize customerloyalty and satisfaction
• Communicate the valueproposition of Siemens service to customers
• Obtaining service financialgoals through revenue attainment and effective cost containment.
• Ensure compliance with FDAGood Manufacturing Practices
• Meet annual RSM goals andmetrics as established
• Hire, develop, train andcoach Customer Service Engineers (CSE's)
• Prioritize customer andbusiness objectives to provide clear direction to CSE's
  • Developlong term value-based relationships with key accounts
  • Provideadditional escalation support to resolve key account issues
  • Developproactive account plans to prevent or predict issues
  • Providecontinues communication across organization for key accounts
• Some travel may be required

This position may suit you best if you are familiarwith what is below, and would like to do develop your career withHealthineers

• BS/BA in relateddiscipline, or advanced degree, where required, or equivalent combination ofeducation and experience.
• 8+ years of successfulexperience in a directly related field and successful demonstration of KeyResponsibilities and Knowledge as presented above.
• Excellent organizationalskills
• Superior communicationskills (written and oral) and ability to effectively communicate withstakeholders at many levels within the organization
• Effectively presentinformation to co-workers and employee groups, including upper management,customers at various levels and public representatives
• Ability to read, analyzeand translate into action financial profit and loss statements.
• Professional levelknowledge on using analytical databases and complex excel workbooks andassociated pivot tables.
• Ability to read, analyzeand interpret common scientific and technical journals, financial reports, andlegal documents
• Ability to thrive as amember of a collaborative, cross-functional team
• Competent knowledge of MSOffice applications

Required skills to have for thesuccess of this role

• Recent experience in managing large remote employee-based territory
• Knowledge of the Diagnostic Imaging Instruments or equivalent Diagnostic Imaging industry experience
• Ability to articulate and explain value of Service Agreement offerings
• Working knowledge of SAP or experience with equivalent enterprise service software solution

AtSiemens Healthineers, we value those who dedicate their energy and passion to agreater cause. Our people make us unique as an employer in the med-techindustry. What unites and motivates our global team is the inspiration of ourcommon purpose: To innovate forhealthcare, building on our remarkable legacy of pioneering ideas that translateinto even better healthcare products and services. We recognize that takingownership of our work allows both us and the company to grow. We offer you aflexible and dynamic environment and the space to move beyond your comfort zoneto grow both personally and professionally.

If you want to join us in transforming the way healthcareis delivered, visit our career site at https://usa.healthcare.siemens.com/careers

Ifyou wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about.

Asan equal-opportunity employer we are happy to consider applications fromindividuals with disabilities.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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