Regional Support Manager

Job Description

We are looking for a Regional Support Manager to lead our Product Performance for our most strategic customers. The RSM is responsible for the performance of our tools to satisfy the customer’s expectations, from new product introduction to high volume manufacturing adoption, in order to maximize our business growth

What’s in it for you?

• Join a leading company in the Semiconductor industry that is developing cutting edge technology products
• Get experience in a multidisciplinary and highly innovative environment
• Experience in a global and dynamic atmosphere
• Engage with the world leader chip manufacturers
• Work in the global environment with multicultural teams
• Our Group: the Adoption & Support Division is aiming to maximize Applied Materials business growth by establishing a world class support EcoSystem, while developing a trusted & lasting relations with our customers and driving our products operational performance to meet their expectations

What you'll be doing:

• Develop and manage Customer relations, by maintaining a long term and consistent communication, building trust and confidence
• Partner with local account team on building strategic programs, field readiness and ensure flowless execution
• Business execution – Oversee and coordinate installations, maintenance and technical escalations.
• Communicate the customer high value problems and needs back to headquarters in order to improve and influence product road map

What you should have?

• 10 years’ experience in technical positions in the high-tech industry (Semiconductors – an advantage)
• 5 years of experience in customer facing position (preferred Asian customers)
• B.Sc. Engineering
• Strong interpersonal relationship
• Fast learner of new technical domains
• Independency, leadership and accountability

Who we are?

Applied Materials Israel is home to the Process Diagnostics and Control business unit (PDC). Based in Rehovot, we develop, manufacture and market cutting-edge machine learning and computer vision-based metrology and inspection products that are essential elements in wafer fabrication. By playing a significant role in enabling the production of the next generation of microchips, our expertise enables our customers to transform possibilities into reality.