Regional Vice President, Customer Success

A pioneer in K-12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 10 million students in all 50 states. For more information, visit amplify.com.
The Regional Vice President, Customer Success is a senior leadership role within Amplify, reporting to the VP of Customer Success. This role is responsible for leading regional Customer Success teams to deliver a high-quality customer experience for our educators. Customer Success Managers and Customer Success Specialists are responsible for account success and retention, as well as ensuring all customers have a seamless onboarding process and are achieving their stated goals and objectives. The RVP will work in conjunction with senior leadership to ensure a strong, collaborative and customer-focused culture is in place that compliments the goals and missions of our customers and drive impactful outcomes with students.
Amplify's COVID-19 vaccination policy requires all staff to provide proof of vaccination for in-person meetings unless an approved exemption is provided.
Responsibilities:

• Lead and manage a team of customer success professionals, providing guidance, coaching, and mentoring to ensure a high-performance culture and the development of team members.
• Set regional account management strategy, developing a strong understanding of regional customer needs
• Partner with regional Sales, Technical Onboarding, and Professional Development teams to ensure effective teaming and collaboration to ensure account success throughout customer lifecycle.
• Establish and monitor critical metrics to measure customer satisfaction and continuously improve the customer experience.
• Establish and measure annual and quarterly team and individual objectives, goals and results
• Mentor and build the capabilities of team leaders
• Manage the budget, ensuring that resources are allocated effectively and efficiently.
• Stay up-to-date with industry trends, best practices, and new technologies to ensure that the company remains at the forefront of customer experience.

Basic Qualifications:

• Bachelor's Degree or equivalent related work experience
• 8+ years of strategic account leadership/customer success experience
• 5+ years of experience leading a team in Customer Success or related field
• Strong analytical skills and experience with data-driven decision-making
• Experience with Gainsight, Salesforce and Google Suite
• Excellent communication skills, with the ability to influence and collaborate with cross-functional teams
• Experience developing and managing budgets
• Strong strategic thinking skills and the ability to translate strategy into concrete plans
• Strong understanding of the educational landscape across states and districts

Preferred Qualifications:

• Experience in the field of education, school / district leadership, educational publishing / technology

What we offer:
Salary is only one component of the Amplify Total Rewards package, which includes a lucrative 401(k) plan, incentive stock options, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $175-200k. This role is eligible to receive an annual discretionary bonus that rewards individual and company performance.
We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Amplify is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.
Amplify Education, Inc. is an E-Verify participant.