Regular Help Desk

Project Description

As a Tech Support Analyst you would work as a part of a dynamic team involved with hardware installation, and issue resolution to internal and external customers which may include users of all types and skill levels.

Responsibilities

- Image and deploy hardware/software for new hires and acquisitions.
- Recover and re-image existing hardware for re-deployment.
- Follow all escalation procedures according to service level agreement
- Use remote control tool to assist end users when needed
- Provide an accurate record of each call in incident management tracking tool
- Anticipate customer needs and proactively identifies solutions
- Plan, prioritize, organize and complete work to meet established objectives

Skills

Must have

ITIL
Service Desk, ITSM
Hardware Deploy and Maintenance
Troubleshoot

Nice to have

Communication skills with non IT People
Ability to work autonomously.

Languages

English: C1 Advanced

Seniority

Regular

Relocation package

If needed, we can help you with relocation process. Click here for more information.

Vacancy Specialization

Help Desk Support

Ref Number

VR-99890