Reimbursement Customer Success Specialist

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

We are looking for a Reimbursement Customer Success Specialist to join our team.

• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks
• Work cross-functionally (e.g., Customer Success, Sales) to ensure we meet/exceed company goals
• Answer all patient calls and email inquiries to learn about and address their needs, complaints, or other issues related to insurance billing. 
• Respond efficiently and accurately to callers, explaining possible solutions, and ensuring they feel supported and valued.
• Use proactive problem-solving skills to create and offer solutions to customers of varying complexity
• Understand and strive to meet or exceed call metrics while providing excellent consistent customer service

• Ability to communicate effectively with patients by telephone and email
• Results oriented, highly energetic, dynamic individual with hands-on mentality
• Proven ability to learn new skills quickly and adapt to new processes smoothly
• Excellent customer service skills and ability to connect with healthcare professionals across a variety of roles (physicians, care team members, pathologists, etc.)
• Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
• Prior experience working credit balances
• Highly analytical and detail-oriented
• Demonstrate Tempus’ Values by acting with integrity, respect, and trust

• Bachelor’s Degree or Associate's Degree with 2+ years healthcare revenue cycle / billing operations
• Bilingual strongly preferred (Spanish)
• Familiar with laboratory billing, EDI enrollment, payer portals, Quadax a plus
• Experience with Microsoft Office (e.g. Excel, Word) and Google Suite (e.g. Sheets, Docs)
• Zendesk experience a plus
• Experience working with virtual teams a plus