Reinstatement Redemption Specialist

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.

Every team member is integral to our success. Whether you're at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.

Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.

Job Description

Job Summary

The Reinstatement Redemption Specialist is responsible for Reinstatements or Redemptions after Repossession of collateral has occurred. This position will work with customers to negotiate repayment of delinquent payments and fees to reunite customers with repossessed collateral to avoid losses to the company.

Job Duties

• 40% - Receives incoming and makes outbound collection calls to encourage reinstatement of repossessed collateral loan by negotiating repayment of outstanding past due account balances and fees to avoid further losses to the company.
• 20% - Provides timely and accurate responses to customer telephone inquiries regarding reinstatement of repossessed collateral loan. Make every effort to achieve First Call Resolution.
• 15% - Accurately documents all account activities and pertinent information to include but not limited to verifications and demographic changes.
• 10% - Meet individual and departmental objectives set by department management. Strives to continuously improve the quality and productivity of work.
• 10% - Ensures compliance with Exeter's policies & procedures, safety, state and federal laws, regulations and standards.
• 05% - Other duties as required.

Qualifications - Education & Work Experience

• High School Diploma or equivalent. College degree preferred.
• At least 2 years of work related experience, in the finance or credit related industry preferred.
• Familiarity with indirect loan documentation, i.e. contracts, ancillary products, certificates, etc.
• Some college coursework in a related discipline preferred.
• Two (2) years of administrative support experience preferred.
• Proficiency in Microsoft Word and Excel required.
• Proficiency in SHAW Collections and SHAW Retail.
• A working knowledge of automobile finance, collections, loan services, and/or specialty areas preferred.
• Strong analytical & problem solving skills required, as well as the ability to utilize appropriate analysis, judgment, and logic.
• Must possess sound judgment in gauging the severity of identified problems.
• Excellent written and verbal communication skills required.
• Self-motivated with the ability to complete multiple tasks with minimal supervision.
• Assist with departmental projects as needed.
• High attention to detail; able to methodically review the execution of procedures and identify issues.

Exeter Finance LLC is an Equal Opportunity Employer.