Relations Manager (Property Management)

Ziprent • Anywhere in the World

Company

Ziprent

Location

Anywhere in the World

Type

Full Time

Job Description

JOB OPPORTUNITY: PLEASE READ BEFORE APPLYING

We are seeking candidates who are residents of Pakistan and select US states (Arizona Georgia New Mexico Florida Texas and Indiana).


PK rate: 1000-1500 PKR/hour


About Us:

Are you passionate about customer service and intrigued by real estate? Join Ziprent a fully remote property management company expanding into new territories. We're hiring Remote Relations Managers to deliver outstanding service to tenants and landlords.

As a Remote Relations Manager you'll be pivotal in our daily operations handling tenant issues landlord communications and property repairs. If you're tech-savvy fluent in Spanish and English and have prior property management experience apply now and be part of our growing team!

About the Role:

This remote full-time property management position involves handling a significant volume of emails and calls daily. Although remote our team fosters a supportive environment. Candidates must reside in select US states or Pakistan.

Essential Job Functions:
  • Resolving tenant issues promptly
  • Keeping landlords informed about property status
  • Addressing inquiries for active listings via email phone and text
  • Assisting with new owner onboarding
  • Coordinating property maintenance tasks
  • Explaining our process to potential owner leads
  • Arranging photographer schedules
  • Crafting compelling listing descriptions
  • Meeting predefined performance indicators (KPIs)
  • Fulfilling additional duties as assigned
Required Skills and Qualifications:
  • Ability to work independently and manage priorities effectively
  • Proficiency in English (C2 level written and verbal)
  • Experience in a fast-paced metrics-driven environment
  • Demonstrated track record of exceptional customer service
  • Excellent communication skills with adaptability in tone and clarity
  • Tech-savviness including software troubleshooting and VOIP familiarity
  • Access to a quiet workspace with reliable internet
Preferred Qualifications:
  • RE Salesperson License
  • Previous experience in high-volume sales customer service or helpdesk roles
  • CS or CIT degree
  • Fluency in Spanish and English
  • Background in Real Estate and property management
  • Prior remote work experience
  • Familiarity with Front (Email Management Tool)
Physical Requirements:
Extended periods of desk work and computer usage

Key Performance Indicators (KPIs):
  • 95% call answer rate
  • Minimum 7 hours logged into phones per 8-hour shift
  • Average of 70 email replies per shift (1400/month)
Position Schedule:
Preference for candidates available during:

Wednesday - Sunday 1 PM-10 PM Pacific Time
OR Friday - Tuesday 1 PM-10 PM Pacific Time



We are an equal opportunity employer encouraging candidates from diverse backgrounds to apply.

Note: This job posting adheres to the legal standards of the United States and Pakistan.
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Date Posted

05/10/2024

Views

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