Relationship Associate

Who We Are:

At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 30 years, we've been committed to making dreams come true for independent car dealers. AFC's finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek.

AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit https://corporate.openlane.com/.

What We Offer:

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer paid short-term disability and life insurance
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge ross a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and rapid advancement

We're Looking For:

We are seeking a Relationship Associate with experience in building relationships, managing accounts, and working as part of a team to meet branch goals. You will be part of a small, local team responsible for providing financing (floorplanning) for independent auto dealers. You will be involved in driving a positive customer experience, managing risk, and identifying growth prospects. The ideal candidate will have two years in customer service/account management, one year in sales or sales support, and a keen eye for attention to detail.

You Are:

• Focused on Elevating Relationships: you believe integrity and honesty build long lasting relationships; connecting deeply with your customers, celebrating their wins, and supporting them through their struggles.
• Powered by Passion: you are obsessed with customer service and helping our customers realize their unlimited potential. You understand our dealer's success is built upon the commitment and perseverance of your efforts.
• Vision-Driven: you focus on understanding your customers' future needs and are dedicated to continuous improvement; making it easier for customers to do business while preparing for what's to come.
• Dedicated: you have an unwavering "people-first" commitment to ensure success and provide support to your customers and team.

You Will:

• Manage, service and mitigate risk on customer accounts by utilizing applications such as Salesforce and Tableau.
• Develop an understanding of customer needs by using customer relationship management (CRM) tools and work queues.
• Identify and manage daily customer delinquencies.
• Identify dealer needs to promote product solutions and campaigns.
• Spend roughly 90% of your time on managing existing accounts and roughly 10% focused on new business development.

Must Have's:

• Two years customer service/account management experience
• A valid driver's license
• Willingness to travel locally to support our customer base
• Attention to detail and ability to prioritize and stay organized

Nice to Have's:

• One year in sales or sales support
• Previous auto industry experience
• Experience with Microsoft Suite and Salesforce
• Experience with titles

Sound like a match? Apply Now - We can't wait to hear from you!