Relationship Associate I

What You'll Do

As a Relationship Associate I, you will be responsible for customer care support duties to acquire, serve, grow and retain retirement business across Total Retirement Suite pillars. Respond to client and financial professional inquiries, prepares and coordinates meeting material, records/reports client and financial profession data. Understands client level and business goals and metrics and collaborations with business partners to achieve those goals.

• Coordinate and prioritize client materials for meetings and presentations and retirement plan changes. Ensure materials are appropriate, complete and accurate. Distribute materials to clients and financial professionals as needed.
• Answer standard questions and inquiries from team, clients and financial professionals. Research and communicate on issues to acquire resolution. Keep relationship managers, internal partners and other interested parties advised as needed and communicate on issues to acquire resolution.
• Engage in continuous learning and self-improvement and perform other job-related duties or special projects as the need arises.
• Engage in other job-related duties that contribute to a culture of care.

Who You Are

• Associate or Bachelors degree preferred.
• 2+ years of industry experience or equivalent proven through one or a combination of the following: work experience, training, military experience, education.
• Have good interpersonalnal, planning, and written/oral communication skills.
• Good Excel, Word, PowerPoint and other technology skills required.
• Able to work well under pressure with multiple priorities and strong follow up skills.
• Good analytical and problem solving skills required.
• Ability to apply strong attention to detail.
• Ability to prioritize and be timely with your work.
• Have good organizational skills.
• Have good decision-making skills and work under minimal direction.

Salary Range Information

Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Salary Range

$18.39 - $35.19 / hour

Time Off Program

Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Employees can use their PTO for vacation, personal or short-term illness.

Additional Information

Location

This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA, or Charlotte, NC).

Work Authorization/Sponsorship

At this time, we're not considering candidates that need any type of immigration sponsorship now or in the future or those needing work authorization for this role. (This includes, but is not limited to students on F1-OPT, F1-CPT, J-1, etc.)

Nonimmigrant Workers and Green Card for Employment-Based Immigrants

Investment Code of Ethics

For Principal Global Investors positions, you'll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience Principal

While our expertise spans the globe, we're bound by one common purpose: to foster a world where financial security is accessible to all. And our success depends on the outstanding experiences, backgrounds, and talents of our employees - individually and all of us together. Explore our core values, benefits and why we're an outstanding place to grow your career!

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Posting Window

We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.

Date First Posted (TTF)

3/18/2024

Latest Post Date: Careers - US

3/18/2024

LinkedIn Remote Hashtag

#LI-Remote