Relationship Manager, Cards/BaaS

Who We Are

Cross River is a highly profitable fast-growing financial technology company recognized for the third year in a row by CB Insights as one of the 250 best global fintechs. Our comprehensive suite of innovative products powers financial solutions with a strong focus on regulatory compliance for our partners and their millions of consumers around the world.

We are on a mission to build the infrastructure that propels access, inclusion and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker’s list of Best Places to Work in Fintech for the last 4 consecutive years. The reason for this success is simple --- our nimble, adaptive, and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation in financial services and we invite collaborative and motivated high performers to join our rapidly expanding team.

What we’re looking for

We're looking for a motivated self-starter who can work in a fast-paced environment to manage new Enterprise accounts and build upon our existing client partnerships.  You will hit the ground running on high impact partnerships with exposure to various teams across Cross River. You will be asked to wear many hats. You will need to quickly learn our business and ecosystems as well as our clients. Your relationships (both internally and externally) and decision-making skills will be put to task; you will need to handle vague and nuanced situations. You will be our front line to our Fintech/Card/BaaS clients and need to be able to quickly build trust.

Role Responsibilities:

• Be the primary non-operational designated point of contact for our Card/BaaS Enterprise clients in lifecycle
• Own retention and growth KPIs for Card/BaaS clients Develop and nurture our firm’s relationships with our Card/BaaS clientele, at multiple levels per client, including senior management
• Develop and apply account plans for each Enterprise account to meet client needs and partner with client to achieve their needs/goals
• Perform weekly/monthly review as well as quarterly business review (QBR) with Client
• Interpret data (market data, competitive data, proprietary data, and client supplied data) to include in data-driven decision-making process and to create a clear view on status of client
• Review and drive progress related to any outstanding issues and opportunities
• Maintain and grow revenue through strategic business plan creation, consultative selling, and upsell opportunities
• Review client accounts to ensure AMLBSA regulations are being observed
• Advocate for our clients within the firm; liaise with other departments to resolve issues, implement changes, and integrate technology.
• Work with legal counsel to draft contracts that are up for renewal, and amendments to existing contracts.
• Perform periodic visits to deepen relationships and engage in strategic planning

You will Need to Have:

• Relevant experience managing high profile relationships in commerce, payments, fintech, and/or banking
• History working with cross functional teams
• Deep experience / exposure to the Card/BaaS industry inclusive of pricing, network schemes, technologies, leading global players, emerging trends, and regulatory nuance
• A broad understanding of the fintech space and how Cross River can leverage the best-in-class solutions to grow its financial solutions offering
• Agility and adaptability in a rapidly growing, constantly changing environment
• Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment with minimal supervision
• Ability to multitask without getting overwhelmed
• Extreme resourcefulness and excellent communication skills
• A learner’s mindset and the ability to pick up new information quickly
• A genuine excitement for solving client’s problems
• Excellent video/phone manner and presentation skills and able to productively facilitate meetings
• Willingness to travel

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Salary range: $125,000.00 - $150,000.00