Relationship Specialist - Remote

Description

Zywave provides unique, industry-leading solutions for insurance brokers and carriers, including tools and resources for their customers. One solution offered to our partners is Relationship Specialist as a Service, which provides our partners' customers with personalized outreach from a Relationship Specialist. Partners rely on RS Service to drive product engagement and brand recognition. By calling, emailing, and educating potential users, Relationship Specialists make customers aware of the tools and resources available to them. Zywave's Relationship Specialists have the opportunity to utilize their communication, educating, and customer service skills to drive customer retention in a fast-paced and evolving environment.

What you will do in this role:

• Engage and educate clients' contacts on the resources available to them via existing partnerships through phone and email outreach, to drive product utilization.
• Become a System Matter Expert in our web-based products to provide an in-depth solutions overview promoting services to contacts.
• Make a high volume of calls per day to assigned contacts to meet customer commitments to drive awareness and utilization of business advisory services.
• Stay up-to-date on industry trends to create meaningful and engaging conversations with contacts about Human Resources, Health Care, Cyber, and Retirement business best practices.
• Achieve monthly Key Performance Indicators (KPIs) of Call Quality, Client Utilization, and Case Load Productivity.
• Collect product and service testimonials from our contacts to share with our partners.

Your working style:

• You like working independently and as a member of a team.
• You enjoy teaching and sharing knowledge to help others.
• You have grit and look forward to overcoming challenges to hit your goals.
• You have a growth mindset and are eager to work with like-minded individuals who focus on continuous improvement, sharing best practices and providing an effortless customer experience.

Factors for Success

• Ability to take initiative and build relationships.
• Competent at identifying and resolving problems.
• Strong attention to detail with excellent organizational and time management skills.
• Excellent verbal and written communication skills.
• Proficient with Microsoft applications, cloud and web-based technology.

Why work at Zywave?

Zywave is a cutting-edge SaaS company that has led the digital revolution of the insurance industry over the last 25 years. We continue to make waves by launching new product functionality and integrations to deliver a world-class customer experience. Since 2020, Zywave has acquired seven insurtech companies representing over 1,100 employees globally. With our remote-first environment and core values that encourage employees to grow, belong and transform professionally there are endless opportunities to build new skills and relationships. Why wait to hop aboard the rocket ship? Get onboard now!

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