Reliability Professional

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

Summary

Rockwell Automation is the largest company in the world dedicated to industrial automation and information. Here, we connect the imaginations of people with the potential of technology to make the world more intelligent, more connected and more productive. From improving the production of medicines that boost human health to reducing waste in an oil and gas plant, the work we do changes how we live.

We truly believe we are doing things never before possible. And we need the brightest minds to help make that happen - the makers, the forward thinkers, the problem solvers. That's where you come in.

This pivotal position interfaces with Rockwell Automation customers, field sales and support management to drive customer success. It is a critical role in Rockwell Automation strategy to support the Maintenance and Engineering group in all aspects of the customer's plant production automation and equipment as a consultant to the customer assuring high impact outcomes. Individual is expected to work with the Maintenance and Engineering group in researching parts, components and issues to reduce production downtime and increase equipment reliability driving productivity and cost reduction. Individual is expected to be well versed in process equipment, parts identification, able to read hardware drawings and Bill of Materials to determine potential failure points.

Key Responsibilities:

• Failure trend analysis to drive reliability improvement projects
• Responsible for the definition, justification and implementation of storeroom requirements.
• Provides consultative, transactional, and analytical services to the client. This includes, but is not limited to, gathering relevant product data and creating metrics reports and databases that would aid in project status reports.
• Familiar with standard concepts, practices and procedures within the storeroom.
• Performs a variety of tasks with limited amount of instructions and pre-established guidelines
• Executing the timely and efficient process of filling parts requisition forms presented by technicians and entering/maintaining parts information associated with the parts requisition through the SAP system
• Assist in component failure root cause analysis
• Able to perform Firmware identification on control assets
• Able to perform battery charging and motor maintenance activities
• Able to maintain orderly and debris-free inventory stock room

Temperament

• Addresses conflict and barriers to collaboration directly and constructively
• Holds self and others accountable for keeping commitments, maintaining standards and achieving visible goals.
• Maintains operational effectiveness and positive demeanor during times of change and high pressure.
• Takes appropriate risks to achieve customer agreed upon goals

Factors of Complexity

• Accountable for Program Key Performance Indicators (KPIs) as defined by the Services Agreement between Rockwell Automation and Customer.
• Combines technical and professional expertise with knowledge of industry and proposed solution to drive mutual success for both RA and Customer.
• Critically evaluates key factors (eg costs, benefits, time) before making decisions
• Combines technical and professional expertise with knowledge of customer and industry to impact business decisions.
• Clearly quantifies and articulates customer value derived from RA products and solutions.
• Prioritizes own work activities to focus first on those that add value (directly & indirectly) to customer's priorities and stated objectives/plans

Accepts Role Requirements

• Selects, creates and/or uses financial indicators necessary to accurately forecast and track business performance.
• Embraces change; responds quickly and constructively to changing requirements and priorities.
• Generates new ideas and new thinking that helps customer better address needs in a new and creative way for effective and documented results.
• Lift up to 35lbs
• Stand for up to 45 minutes.
• Walk up to 5 miles in a workday

Key Performance Metrics

• Contract Performance: Customer Satisfaction Revenue performance
• Contract Growth
• Contract Renewal

Basic Qualifications

• Bachelors' degree OR equivalent (5) years of relevant experience
• Overnight travel is required and could be up to 25% of total time
• Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Preferred Qualifications

• The successful candidate will have intermediate computer proficiency in, but not limited to, Microsoft Word, Excel and PowerPoint.
• The candidate must act with a sense of urgency; have strong communication skills.
• The candidate must be a highly motivated individual that is able to multitask, have strong data entry skills, excellent organizational skills, great problem solving skills, be very detail-oriented, and work independently as well as with a small team.
• Ability to collect and analyze data to identify issues and recognize trends.
• Excellent written and verbal communication skills
• Familiarity in working within an ERP system software environment, especially SAP.

**This position is part of a job family. Experience will be the determining factor for position level and compensation.

Who we are

We are a global leader in industrial automation and digital transformation. We connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more productive and more sustainable. Headquartered in Milwaukee, Wisconsin, we employ approximately 23,000 problem solvers dedicated to our customers in more than 100 countries.

#LifeAtROK

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EEO Statement

Rockwell Automation is an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7427

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.