Remarketing Lead - Hybrid

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Remarketing Lead to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!

Are You:

• An effective problem solver with the ability to work in a fast-paced environment?
• Able to work under pressure, using tact, discretion, and good judgment?

As the Remarketing Lead, you will ensure 3rd Party remarketing process challenges are managed time- and cost-efficiently, resulting in an excellent customer experience with Element and its auctions providers.

A Day in the Life

• Interface with customers to understand their issues, provide resolutions, and explain sale policies/processes
• Assist team members/business members with complex issues by providing guidance and navigation towards tools and methods that will bring closure to the issue
• Direct daily workflow and inquiries from customers, employees, and business partners
• Assist with pickup resolution/support for specialty assets. Serve as escalation point for customer issues and complaints
• Lead and maintain exception report creation with team members, distribution, and resolution processes
• Pull reports and maintain metrics
• Assist with periodic analysis of performance and recommend solutions for improving processes/performance
• Direct/support the training of new customers and assist in the training of new team members and answer questions regarding process and policies

Requirements

• High school diploma or GED; Bachelor's Degree preferred
• 3+ years of experience in asset management, specifically automotive remarketing
• Experience with Microsoft Suite, including Word, Excel, PowerPoint, and Outlook or comparable software application
• Excellent communication skills (written and verbal)

*This is a Hybrid based position, 3 days a week in office. Either our Owings Mills, Maryland office or Hoffman Estates, IL *

#LI-KT1

#LI-Hybrid

What's in it for You• A culture of innovation, empowerment, decision-making, and accountability• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)• Hybrid work environment for most positions

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call (800) 665-9744.