Remote-Bilingual Customer Service Rep

What Customer Service Operations contributes to Cardinal Health

Customer Service Senior Representative is responsible/a catalyst for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers in our call center, Customer Service Senior Representative enhances the customer experience by leveraging inbound and outbound channels.

Qualifications

• High school diploma, GED, or equivalent work experience, preferred
• Must be proficient in Spanish and English languages
• Able to work independently and be self sufficient
• Strong time management skills
• Knowledgeable in Microsoft programs
• Strong communication skills
• Previous Call Center Experience preferred

What is expected of you and others at this level

• Applies basic concepts, principles, and technical capabilities to perform routine tasks
• Meet all goals set forth in the call center
• Works on projects of limited scope and complexity
• Follows established procedures to resolve readily identifiable technical problems
• Works under direct supervision and receives detailed instructions
• Develops competence by performing structured work assignments
• Must arrange child/adult care during scheduled work hours
• Adhere to your schedule on the daily basis
• Camera usage is a requirement for meetings.
• Utilize resources and chats in a professional manner
• Follow Dress Code

SHIFT: Your new hire training will take place Monday-Friday, 8:30am-5pm EST, mandatory attendance is required. Once you have completed new hire training, you will take part in a shift bid to determine your schedule.

This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 9am-7pm EST Mon-Fri.

REMOTE DETAILS: You will work from home, full-time. It will require a quiet, distraction free environment with access to high-speed internet (50 MBPS). We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet.

Internet requirements include the following:

Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular/Hot Spot connections are NOT acceptable.

Download speed of (25Mbps - Minimum) but (50Mbps - Recommended) if nobody else at home streaming.
Upload speed of (10Mbps - Recommended)
Ping Rate Maximum of 30ms (milliseconds)
Hardwired to the router
Surge protector with Network Line Protection for CAH issued equipment

WHO WE ARE: Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With 50 years of experience, approximately 48,000 employees and operations in more than 40 countries, Cardinal Health seizes the opportunity to address healthcare's most complicated challenges - now, and in the future.

BENEFITS:

• Medical, Dental and Vision coverage starting Day 1
• 401K match program starting Day 1
• 23 days of Paid Time off after 90-day probation period
• Health savings account (HSA) & Flexible spending accounts (FSAs)
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

The Colorado Department of Labor requires all employers to provide the following information for all positions that could be performed in the state of Colorado

Anticipated salary range: $18.00/hour

Bonus eligible: No

Benefits: Health insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTD

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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