Remote Bilingual (French Canadian) Customer Support Associate

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Job Summary

The Customer Support Associate will provide best-in-class support to our customers. We are looking for customer-obsessed self-starters who are interested in joining a rapidly growing contact center. Be prepared to wear many hats and get your hands dirty. A typical day would consist of responding to customer support emails and inbound calls to educate customers and applicants on our products and help customers through their end-to-end journey with Bread.

Job Description

Essential Job Functions

• Field inbound customer calls and emails, resolving customer requests with expediency and quality
• Navigate customers through using the product, identifying and troubleshooting technical issues that surface
• Develop a thorough understanding of the product, and identify gaps to improve workflow and interdepartmental communication
• Adhere to evolving processes within a growing startup to maintain efficiency and achieve operational excellence
• Identify and track customer issues and complaints to ensure transparency and improve the customer experience

Distinctions (if applicable):

Reports to: Customer Support Supervisor or Senior Customer Support Supervisor

Working Conditions/ Physical Requirements: Remoteenvironment, some travel may be required.

Direct Reports:

None

Minimum Qualifications:

Degree Required: High school diploma or equivalent education

Years of Work Experience Required

One or more years of call center support experience

If the position is bilingual, MUST be able to pass the bilingual assessment.

To be considered for this role you must be able to attend ALL training. Training will begin on 10/2/2023 and end on 10/27/2023.

Preferred Experience:

Two or more years of call center experience

Knowledge of e-commerce and payments landscape

CRM experience (Zendesk or Salesforce Service Cloud)

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Typical Pay Range:

$18.00 - $28.95

Full Pay Range for position:

Washington:$19.10 - $33.15

The actual base pay within this range may be dependent upon many factors, which may include, but are not limited to, work location, education, experience, and skills.

Bread Financial offers medical, prescription drug, dental, vision, and other voluntary benefits (including basic and optional life insurance, supplemental medical plans, and short and long-term disability) to eligible associates (regular full-time associates scheduled to work 30 hours per week or more) and their spouses/domestic partners, and child(ren) under the age of 26. New associate elected coverage begins on date of hire (with the exception of disability coverage which has a 6-month waiting period). Six weeks of 100% paid parental leave for eligible parents is available after a 180-day waiting period. Hired associates, both full time and part time, can immediately enroll in Bread Financial's 401(k) plan.

All associates receive 11 paid holidays. Full-time hourly associates receive two grants of Paid Time Off ("PTO") in January and July based on their service date and scheduled hours, whereas newly hired full time hourly associates in their first year of employment receive a prorated PTO grant on their 61st day of employment based on the month of hire and scheduled hours. Associates will receive a payout of any unused PTO, up to 40 hours, paid out in the next calendar year. Hourly associates receive 72 hours of Paid Sick Leave per calendar year and pro-rated in the associate's first year of employment.

Hired associates will be able to elect to purchase company stock during offering periods in June and December.

Click here for more Benefits and PTO information.

About Bread Financial

At Bread Financial, you'll have the opportunity to grow your career, give back to your community, and be a part of our award-winning culture. We've been consistently recognized as a best place to work in many markets and we're proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled-both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.

Bread Financial is a tech-forward financial services company providing simple, personalized payment, lending and saving solutions. The company creates opportunities for its customers and partners through digitally enabled choices that offer ease, empowerment, financial flexibility and exceptional customer experiences. Driven by a digital-first approach, data insights and white-label technology, Bread Financial delivers growth for its partners through a comprehensive product suite, including private label and co-brand credit cards, installment lending, and buy now, pay later (BNPL). Bread Financial also offers direct-to-consumer solutions that give customers more access, choice and freedom through its branded Bread Cashback American Express® Credit Card and Bread Savings products.

Headquartered in Columbus, Ohio, Bread Financial is powered by its 7,500+ global associates and is committed to sustainable business practices.

• Bread Financial offers competitive pay, a comprehensive selection of benefit options including 401(k).
• The Company is an Equal Opportunity Employer.
• Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for the Company.
• The Company participates in E-Verify.
• The Company will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. Applicants with criminal histories are encouraged to apply.
• The Company complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws. The Company will provide accommodations to applicants needing accommodations to complete the application process. Applicants with disabilities may contact the Company to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Recruiting Team at [email protected].

Job Family:

Care Center Operations

Job Type:

Regular