Remote Client Success Associate

What is Aspirion?

Aspirion is an industry-leading provider of complex claims management services. We specialize in Complex Denials, Motor Vehicle Accidents, Worker's Compensation, Veterans Administration and Tricare, Out-of-State Medicaid, Eligibility and Enrollment Services, and Aged AR recovery. Our employees work in an environment that is both challenging and rewarding. We ask a lot out of our team members and in return we offer flexibility, autonomy, and opportunities for advancement. We appreciate in-person interaction but support remote work for our employees. As we are committed to growth within the revenue cycle industry, we offer the same growth to our employees.

What do we need?

We are looking for a talented and proficient Associate to join our growing Client Success team. You will be joining an amazing team that will offer you the opportunity to learn, be challenged, and grow your career. This is an exciting opportunity for someone with experience in account management and customer service to really thrive in the healthcare revenue cycle space. Ideal candidates will possess strong interpersonal skills, client management knowledge and account management experience.

Requirements

What will you provide?

• Provide insights and monitor client inventory and requests.
• Maintains account reconciliations on a weekly basis, or other frequency as required.
• Provide insights to help drive consistent account placements from assigned clients.
• Organize training for clients and communicating with both client and Aspirion departments.
• Communicate with clients to resolve escalated account, processing, and/or protocol issues.
• Escalate client complaints to direct report.
• Communicate with internal departments to assist in resolving client issues, tracking the interactions using the internal systems provided.
• Provide regular updates to internal team regarding Aspirion's performance.
• Analyze trends and report on key performance indicators.
• Interact with staff at all levels, sometimes under pressure; remain flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality.
• Ensures any account projects are being worked in a timely fashion (e.g., rebill requests, aged account lists, provider relations spreadsheets, billing projects, etc.).
• Requests system access credentials and assist with system access issues and terminations.
• Serves as a backup for internal and/or external client calls in the absence of the lead CSM.
• Ensure we maintain relationships at the day-to-day supervisor levels within the client.
• All other duties as assigned to maintain company standards and client protocols.

Professional Competencies

• Problem solver with the ability to identify issues, provide feedback and follow-up to resolution.
• Strong interpersonal, written, and oral communication skills.
• Effective organizational time-management and detailed-oriented skills to handle multiple tasks and ensure accuracy.
• Ability to establish and maintain cooperative working relationships with colleagues.
• Perform effectively in environments with frequent workload changes and competing demands.
• Efficient at handling and prioritizing multiple tasks and projects in a time-sensitive environment
• Proficient in Microsoft Office
• Critical thinking skills
• Social perceptiveness and emotional intelligence
• Confidence in communicating effectively with Executive level professionals

Education and Experience

• Bachelor's degree required
• Minimum of 2 years of responsible client management experience preferred
• Minimum of 2 years of complex claims and/or denials management experience preferred

Benefits

Benefits

At Aspirion we invest in our employees by offering unlimited opportunities for advancement, a full benefits package, including health, dental, vision and life insurance upon hire, matching 401k, competitive salaries, and incentive programs.