Remote Customer Success/Onboarding Specialist (LATAM, $20/hr)

About Us:

At Loop Support we specialize in connecting businesses with exceptional customer success specialists. We believe in smart kind-hearted professionals who love to learn and grow. If you have a passion for helping others and enjoy solving problems we want to hear from you!

Responsibilities:

• Engage new customers via phone email and text to guide them through onboarding and account activation.
• Educate customers on product benefits including cost-saving features and ways to maximize value.
• Assist with account setup resolving common setup issues such as PIN entry and initial login.
• Provide consultative support to ensure customers understand how the product meets their business needs.
• Monitor customer progress and send reminders to encourage first-time use.
• Collaborate with internal teams to escalate issues and improve onboarding processes.
• Maintain a positive and proactive approach in all customer interactions.

Qualifications:

• Experience working closely with customers in account management customer success onboarding or similar capacity. (Required)
• Excellent written and verbal communication skills in English and Spanish . (Required)
• Based in LATAM. (Required
• Stable internet connection and a reliable computer setup. (Required)
• Ability to work independently in a distraction-free home office.
• A positive and professional attitude with a customer-first mindset.
• Strong problem-solving skills and ability to think on your feet.