Remote Medical Assistant

Description
Company: Oak Street Health
Title : Medical Assistant, Telehealth
Location : Detroit / Chicago
Oak Street Health is a rapidly growing company of primary care centers for adults on Medicare in medically-underserved communities where there is little to no quality healthcare. Oak Street's care is based on an entirely new model that is based on value for its patients, not on volume of services. The company is accountable for its patients' health, spending more than twice as long with its patients and taking on the risks and costs of their care. For more information, visit http://www.oakstreethealth.com .
Role Description
Oak Street Health takes a team-based approach to providing outstanding patient care. The Oak Street Health Team is responsible for delivering excellent, high-touch, primary care, and coordinating the care of our patients throughout the healthcare delivery system.
The Telehealth Medical Assistant is an important part of our Telehealth Program. High levels of flexibility, energy, attention to detail, and problem solving are required to be successful. You will be expected to build relationships with Oak Street Health patients and care team members. Telehealth Medical Assistants will work closely and collaboratively with their provider partner to get our patients the right tests and labs, while the patient is at home. They will be expected to assist providers in assessing member's health conditions, including performing routine diagnostic testing. The safety of our employees and patients is prioritized and of the utmost importance to us, especially during these uncertain times.
Responsibilities:

• Supports efficient safe patient care by conducting at-home testing under the direction of providers in advance of a provider clinical visit
• Delivers accurate tests and documents results in our EMR; tests include but are not limited to: Labs, ABI, spirometry, RetinaVue
• Serves as a thoughtful partner to the central Population Health and Clinical Quality teams by actively participating in pilots and new initiatives
• Ensures effective maintenance of all equipment, including routine quality control checks
• Prioritizes safe care delivery, and ensures a safe environment of care by following infection control measures
• Participate in care team meetings to discuss patient care and clinic operations
• Other duties as assigned

The Medical Assistant, Telehealth will report to the Director of Population Health.
What we're looking for
We're looking for motivated, experienced Registered or Certified Medical Assistants with:

• CPR Certification required
• Medical Assistant certification or registration required
• 3-5 years in a Medical Assistant role preferred
• 2 or more years of experience working with geriatric patients
• Phlebotomy Technician Certification preferred
• At least 2 years of experience working in an EMR
• Strong communication skills and customer service orientation
• Demonstrates problem-solving skills, accountability, and a flexible, positive attitude
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
• US work authorization
• Someone who embodies being "Oaky". What it means to be OAKY:

• Creating an unmatched patient experience
• Driving clinical excellence
• Taking ownership and driving for results
• Being scrappy
• Radiating positive energy
• Assuming good intentions

Why Oak Street?
Oak Street Health offers our coworkers advantages that can't be found in other clinical workplaces, including:

• The opportunity to be part of a hyper-growth company, focused on changing the future of healthcare.
• Paid vacation/sick time, retirement options, as well as health, vision and dental benefits
• Brand new, beautiful working environment
• Supportive and fun culture
• High levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers