Remote MSP Service Desk Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Remote MSP Service Desk Manager. In this role, you will lead a talented service desk team to deliver exceptional support services to our managed services clients. Your leadership will ensure the team maintains high standards for service quality and adherence to SLAs while effectively managing escalations and operational metrics. You will drive continuous improvement initiatives, optimizing processes and enhancing the overall customer experience. This position plays a crucial role in maintaining operational excellence and client satisfaction while fostering a positive team environment.