Remote Nurse

Our Veterinary Remote Nurses provide an amazing experience to both clients and pets when they contact our clinics for care. You’re one of the first touchpoints for our patients when they call or email, so you’ll use hospitality and tact to ensure our clients are receiving high touch customer service and assistance when seeking administrative services.  

Schedule: 4 days a week, 10-hour shifts, 2-3 weekends per month required based on staffing needs

• Shift Times (EST): 8am-6pm & 10am-8pm 

*We are currently considering applicants from the following states: VA, TX, GA, NC, NJ, NY, and FL*

What You’ll Do:

• Review and respond to a high volume of emails 
• Triage calls (this may be over 100 calls a day!)
• Assist with various administrative tasks such as clinic reschedules
• Utilize multiple programs and platforms to document client interactions such as Zendesk and Vetspire
• Utilize Slack and Google platforms to communicate with our virtual care coordinators and clinic team members (including in-clinic Care Coordinators, Nurses, and DVMs)

You Have:

• 3+ years experience as a veterinary technician 
• Ability to work from home with reliable access to a functional desktop computer or laptop (Mac or PC only, chromebooks are not acceptable) that can easily handle multiple browser tabs, video/phone calls, and programs open at once, as well as high-speed internet (at least 50 mbps). 
• A quiet and distraction free environment to allow you to be focused on client conversations for 10 hour shifts
• High comfort level typing, navigating multiple computer programs, and speaking on the phone
• Excellent written and verbal communication skills
• High attention to detail and ability to multitask with accuracy and efficiency 

We Offer:

• Competitive Pay | $20-$22/hr
• Discount on In-Clinic Services for Pets
• Paid Parental Leave
• 401(k) contribution with partial employer match
• Support for your physical and mental wellness: 100% covered health insurance, low cost dental & vision, access to mental health support programs and a free membership to One Medical
• A place to grow: culture that is centered in learning and development, career pathing, mentorships, empowerment and trust