Remote Outbound Solutions Specialist

Job Description Summary

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee - regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Additionally, you will enjoy:• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours• 401(k) with company match • Paid vacation, sick, personal and parental leave time• Paid Volunteer Time: giving back to our communities is important to us• Employee Recognition Program - convert your recognition points into gift cards• Employee Assistance Program - offers benefits to help you manage daily responsibilities• Access to on-demand training courses to advance further in your career

Job Description

The position is remote and can be located anywhere in the US.

We're looking for a talented individual

To join us as an Outbound Solutions Specialist for Integrated Customer Services! This is a sales service position with a primary focus on making sure we help our customers save energy and money. This role makes outbound calls to new and existing customers in an effort to address their energy needs.

You're a great fit if you can

• Drive success in a high-volume, outbound environment using a fast-paced dialer to speak to utility customers and encourage them to enroll in energy saving programs where they can save money on their bill
• Meet daily outbound production and monthly quality goals
• Identify eligibility, then consistently close enrollments
• Be an active team member in a remote environment; participate in training sessions and more to develop and grow
• Thrive in an environment to earn a commission, based on defined metrics

What you can apply Day 1

• Experience handling inbound or outbound voice calls
• Expertly navigating a script
• Supporting customers and tech inquires
• Comfort with a committed schedule with set lunches and breaks
• Appreciation for goals and performance metrics

Exciting candidates have

• High School Diploma or GED (required)
• Ability to type 35+ WPM
• No attendance or punctuality concerns
• Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously
• Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred
• Sales-oriented with a focus on customer service satisfaction
• "How can I help you?" attitude

Remote Work Requirements:

We provide a laptop, software, and all necessary equipment

Home Internet requirements:

Internet speed that meets our minimum standard:

• 10 Mbps upload / 20 Mbps download / 99% latency

• Google: 'free speed test' if you are unsure

• Ability to hardwire internet, plug directly into router

Environment:

• Dedicated home office space, free of personal disruptions
• Two power connections
• You are scheduled to be on the phone throughout the entirety of your shift - no flexibility to answer the door or be on-call care for others during scheduled work hours

Compensation:

$17 / hour + $65 / month internet stipend

Compensation Range

Currency

Type

Hourly

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Additional Job Description

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.