Remote Primary Care Coordinator

Pine Park Health is a value-based primary care practice that is redesigning how residents of senior living communities get or stay healthy and lead a life they love. We’re on a mission to dramatically improve healthcare for seniors by building a new model of care that’s designed around everyone involved — patients, families, community staff members, providers, and payers. 

We’ve started by providing regular prevention and screening, care for chronic conditions, lab work, and diagnostic testing to patients in their apartments. We visit each community weekly to see patients and collaborate on patient health needs with staff. We also make it easier for patients to get care urgently with same- and/or next-day care, helping them avoid the ER and/or hospital where they’re exposed to more health issues.

Our value-based offering has led to over 100 communities partnering with us in the last year and allowed us in achieving 10X patient growth. We're a fast-growing company that’s backed by lead investors including First Round Capital, Google’s AI fund, Canvas Ventures,  Foundation Capital, Y Combinator, and Susa. If you share in our vision of helping every senior, no matter their health status, being able to lead a life they find meaningful and worthwhile, join us!

The Opportunity

Pine Park Health is hiring a Remote Primary Care Coordinator to help us care for patients using strong customer service and patient coordination skills. This role requires a medical assistant certification, preferably with front and back office experience.

In this role you will work closely with providers and the clinical team to help patients navigate their care, from appointments to insurance verification, you will be key in helping patients understand and access care.

What you’ll do

• Hours: Typical M-F, 8:30am-5pm, with the opportunity to add on 5-7pm or weekend shifts
• Location: This is a remote-first role
• You’ll be the primary partner to the Provider(s) you are assigned to:
• You will collaborate on delivering excellent patient care and experience as needed
• You’ll get to know the patients in your panel quite intimately over time, and you will be able to not only respond to their needs but also anticipate them ahead of time
• Prepare the patient for their appointments including but not limited to obtaining accurate history of present and past illness, coordination and communicating with the patient's Durable Power of Attorney (DPOA), families, and communities etc. 
• Schedule patients for medical appointments with providers outside speciality offices, document encounters in the EMR, monitor appointment attendance, and inform patient, family, and team appropriately. 
• You will manage all prior authorizations, obtaining medical records, gathering medical history and context via phone calls, patient scheduling, managing referrals, patient transitions , etc.
• Answer Pine Park Health telephone and address patients and providers issues, relaying  urgent matters to the Clinical Operations Lead.
• Clinical documentation: Ensure that every activity is always documented in the patient chart
• Only act within the scope of his or her authority to practice. 
• Other duties as assigned. 
• Timely completion of all mandated training and education. 
• Timely complete completion of all mandated occupational health screenings as needed. 

What we’re looking for

• Must reside in CA, TX, FL, WA, CO, AZ, ID, OR, NV, UT; preference given to those residing in TX, UT, and ID
• Front and back office experience:  prior authorizations, obtaining medical records, gathering medical history and context via phone calls, patient scheduling, managing referrals, etc.
• Strong written and verbal skills: Able to convey a message clearly and concisely to patients and providers
• Urgent care mindset: The ability to work quickly and think two steps ahead
• Documentation: The ability to properly document in patient charts to ensure accurate and effective documentation. 
• Technology: Comfortable and adaptable, enjoys working with new technologies and platforms (e.g. Elation, Slack, Monday.com)
• Experience working remotely and independently without constant support
• Ability to think quickly and 
• Commitment to support and encourage our most vulnerable seniors to their full potential
  • Bonus: Experience working with the geriatric population
• Hustle: 
  • Excellent at working under pressure and expert in prioritization and time management
  • Ability to follow directions from supervisors and communicate needs effectively. 
  • Ability to work independently with minimal supervision. 
  • Demonstrated ability to prioritize in a fast-paced environment.
  • Readiness to learn and adopt new workflows as the role evolves.
  • Experience and competency working with people from diverse backgrounds and cultures.
• Educational requirements:
  • High School Diploma or Equivalency
  • Basic understanding of clinical and back office experience in a primary care setting 
• Certification/Licenses Required: 
  • Certification by a Medical Assistant Certifying Organizations approved by the CA Medical Board, preferred. 

Why You’ll Love Us

• We’re a smart, heart-centered, low-ego group motivated to make waves in the lives of seniors and the healthcare industry. 
• We’re solving complex, vital problems that affect real people and need bright, focused, driven minds like yours to help us achieve our goals. 
• We empower team members to act like owners and have designed a learning-focused environment where you get ongoing support and regular feedback to help you grow.  
• Our hybrid work environment allows you to set your own in-office and remote schedule. We love being in an office to connect with coworkers and form meaningful relationships and make it easy for you to work from home when needed or preferred.
• We host social events to celebrate wins, mark team member milestones and let go by having fun.

• Medical, vision, and dental insurance
• FSA and Dependent Care FSA
• 401K retirement plan
• 10 paid holidays
• 15 days paid time off
• Paid sick days
• Paid parental leave
• Cell phone reimbursement
• Monthly wellness allowance
• Professional/personal development annual allowance

Pine Park Health is an equal opportunity employer — we aim to recruit, hire, develop, compensate, and promote regardless of race, religion, country of origin, gender, sexual orientation, age, marital status, veteran status, or disability.