Remote Senior Sales Ops Manager – Salesforce Expert at WebFX (Remote, US)

Hi there! We're WebFX, a full-funnel revenue marketing agency based in the US. We've been 9x named a Best Place To Work, and we'd love to meet you! We are a fast-growing company of more than 700 FXers, that has doubled in size over the past 5 years, with talented team members in 6 US offices, 20+ states, and now based around the globe (and representing 20+ different countries!). While WebFX and our subsidiary companies, such as the Nutshell CRM, SEO.com, and TeamAI, are growing rapidly, we are committed to growing strategically and sustainably, and that starts with growing our team of the #BestCoworkers - that’s where you come in! 

We're looking for people to join our mission to provide world-class full-funnel revenue marketing solutions to mid-size businesses worldwide. We are passionate about what we do, we’re committed to driving business growth for our clients, and we’re on the hunt for people just like you, who take pride in their work and want to be part of a company that does too.

We are seeking a highly skilled and results-driven Senior Sales Operations Manager with a deep expertise in Salesforce to join our team. In this role, you will be responsible for leading and optimizing our sales operations processes, ensuring efficient and scalable solutions to drive sales performance, and leveraging Salesforce to its fullest potential. You will work closely with sales, marketing, finance, and IT teams to ensure that our sales operations align with business objectives, improve sales productivity, and maximize revenue growth.

Key Responsibilities:

Salesforce Management & Optimization:

Lead the management and ongoing optimization of the Salesforce platform to ensure it supports the sales team’s needs and business objectives.

Configure and customize Salesforce to improve workflows, reporting, automation, and user adoption.

Design and implement Salesforce-based tools and processes that streamline the sales cycle and improve sales productivity.

Provide ongoing Salesforce training and support to ensure best practices and consistent usage across the sales team.

Sales Process & Workflow Improvement:

Identify and implement process improvements in the sales cycle using Salesforce automation, data analytics, and best practices.

Work with sales leadership to design, document, and enforce effective sales processes that ensure pipeline efficiency and effective forecasting.

Analyze sales performance data to identify trends and insights, making recommendations for improvement in strategy or execution.

Data Management & Reporting:

Lead the creation and maintenance of complex Salesforce reports and dashboards to monitor KPIs, sales performance, and forecasting.

Ensure the accuracy and consistency of data in Salesforce, including regular audits and cleaning of sales data.

Provide actionable insights to senior leadership to drive sales strategy and decision-making.

Collaboration with Cross-Functional Teams:

Partner with marketing, finance, and IT departments to ensure seamless integration between Salesforce and other systems (e.g., ERP, marketing automation platforms).

Support sales leadership in aligning sales compensation plans with business objectives and Salesforce capabilities.

Work with IT to troubleshoot and resolve any Salesforce-related technical issues and to implement new features or upgrades.

Sales Training & Support:

Provide hands-on training and support to the sales team, ensuring they are well-versed in Salesforce tools and features.

Maintain a thorough understanding of sales best practices, Salesforce capabilities, and emerging technologies to ensure the organization stays at the forefront of sales operations.

What We're Looking For:

Qualifications:

Bachelor's degree in Business, Marketing, Information Technology, or a related field.

3-5+ years of experience in sales operations, with at least 3+ years specializing in Salesforce management and optimization.

Advanced expertise in Salesforce Sales Cloud, Service Cloud, and reporting capabilities (certification in Salesforce Administration or Salesforce Sales Cloud preferred - not required).

Proven track record of successfully implementing Salesforce solutions to improve sales processes, productivity, and reporting.

Strong analytical skills, with the ability to interpret complex sales data and present actionable insights.

Excellent communication and collaboration skills, with experience working with cross-functional teams (sales, marketing, finance, IT, Tech Enablement).

Experience with Salesforce integrations and third-party tools (e.g., CPQ, SalesLoft, Pardot, Looker Pro).

Skills:

Salesforce Certified Administrator or Salesforce Certified Sales Cloud Consultant.

Knowledge of additional Salesforce platforms and tools, such as Einstein Analytics, Pardot, Salesforce Marketing Cloud, & Salesforce Data Cloud.

Experience working in high-growth or SaaS environments.

Any of these Signature FXer Traits!

You enjoy building relationships

You have a passion for understanding different types of businesses and industries

You are solution-driven, and enjoy acting as a consultant

You thrive in a fast-paced environment, and enjoy balancing multiple projects

You have an interest in the web and stay up-to-date on new and developing technologies

You have a knack for organized, strategic thinking and planning

You are a professional, dependable, and independent worker with a solid work ethic

You’re self-motivated, thrive on challenges, and enjoy getting things done

You have an eye for detail and dedication to high-quality work

You have an exceptional level of follow-through

You are a proactive and creative problem-solver who faces challenges with a can-do mindset

You possess excellent time/project management skills

You have solid analytical skills and a knack for making data-driven decisions

You work with a sense of urgency and can consistently meet deadlines

You are an outstanding communicator and possess strong interpersonal skills

You are a lifelong learner who loves to grow and stretch outside of your comfort zone, and are always looking to improve your skills

If any of these sound like you, then we want to hear from you! We are committed to growing 1% better everyday, and we believe working at WebFX could quite possibly make your life 1(00)% better - after all, you would be surrounded by the #BestCoworkersinPA!

Why Choose WebFX?

- We've been named the #1 Best Place To Work in our home state of Pennsylvania 9 times 🎉

- We're expanding! New offices in Guatemala, South Africa, St Petersburg FL, and Lancaster and York, PA! 🌱📈

- Flexible Schedule (start your day between 8 and 10 am - when you do your best work!)

- Profit Sharing 💰 

- 150% Company Match Of Personal Charity Donations

- Our #FXBuilds program is set to positively impact 10,000 people around the world by 2024 - and every individual FXer’s work directly contributes! 🌍

- Supplemental Insurance

- 100% Company Match 401K (up to 4%) 💰 

- Generous Paid Time Off 🏖

- Employee Wellness Program, including a free FitBit and fitness challenges 👟

- Love to learn? You sound like an FXer! FXLearns Library with hundreds of personal and professional growth books with incentive program to boot 📚

- Humanitarian Trips ✈️

- Health/Vision/Dental Coverage

- New Parent Support 👶🏿👶

- Merit-based promotions (we promote from within, you will move up and grow here!)

-The opportunity to be part of a passionate, driven team where we pride ourselves on delivering high-quality work that makes a real-world impact for our clients

Check out our culture on social media:

Instagram

Twitter

Facebook

*You don't need to apply more than once even if you're interested in multiple positions - you can simply let us know! We consider all open roles when reviewing resumes and applications!

We have a multi-step interview process, where we focus on giving both our candidates, and ourselves, opportunities to get to know each other a bit better. While our process may be more thorough and perhaps longer than other interview processes that you've been a part of, our goal is to work together with our candidates to find a mutually beneficial fit, where a candidate is a great addition to the FXFamily, and WebFX is the right fit for their career goals. Interested in joining the FXFamily? You should definitely apply now!

WebFX is an Equal Opportunity Employer, committed to providing and fostering an inclusive environment where all people, including women, minorities, LGBTQ+ and other underrepresented groups are supported, respected, and encouraged to excel within STEM careers. Our goal as an organization is to empower our team to achieve their personal best, bring people together, and provide equal opportunity to do so regardless of race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. You can learn more on our website here!