(Remote) Senior Technical Writer

Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eight consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

The Opportunity

Be part of a transformative team that is shaping the way First American builds and delivers world-class technology products that fuel the real estate industry. As an experienced technical writer and leader you will build, own, and manage a high-quality technical writing practice across product delivery teams within a large API product organization. The ideal candidate will be a hands-on self-starter with exceptional written and verbal communication skills and a proven track record of planning, managing, and delivering best-in-class technical documentation that reduces errors, improves results, increases quality, and creates value for our customers.

In addition to documenting products, you look for ways to implement and continuously improve documentation processes. You have strong, educated opinions about tooling and are eager to advocate process and tooling strategies.

What You'll Do

We believe a great developer experience is amplified by great documentation that enables developers to best leverage the tools we provide for them. Your main responsibility as our senior technical writer is to establish and own our technical writing practice. You'll work with our product delivery squads to create world-class technical documentation for developers. You'll grasp complex concepts and help translate them into concise, developer-facing documentation guides, release notes, and other documentation and learning resources.

• Build, deploy and manage a technical writing practice across product delivery teams within a large product organization.
• Define, coach and implement best practices, operating procedures, and tools for documentation.
• Plan and work with team members to maintain high-quality API and SDK documentation that is accurate, discoverable, relevant, usable, and organized.
• Identify documentation gaps and execute changes that will reduce process errors, improve process results, increase quality, and/or create value.
• Manage a library of technical documentation, including optimizing and standardizing document format, location, style, and change governance.
• Collaborate with product delivery squads and customers to discover what needs to be documented.
• Estimate and prioritize work in a distributed team environment.
• Guide our product delivery squads in best practices to achieve great documentation success.
• Lead by example by documenting API and SDK features while providing guidance on tooling and working processes.

What You'll Bring

• Bachelor's degree required. Degree in Technical Communications, Professional Writing, English, or Journalism preferred.
• 5+ years of relevant technical writing experience creating technical documentation for IT professionals such as Software Engineers, System Engineers, or Network Engineers.
• Senior experience writing technical API and SDK documentation, operating procedures, user manuals for various audiences. Professional technical writing certification (CTP, CPTC, or similar) is a plus.
• Demonstrated experience identifying, implementing, and managing a documentation strategy and program is a must.
• Technical developer-facing documentation portfolio including, but not limited to: API and SDK documentation, user guides and tutorials, release notes, software documentation and style guidelines.
• Ability to navigate ambiguity, find the right SME and help people understand the role of technical documentation.
• Solid experience working within an Agile/Scrum environment.

Pay Range: $33.00 - $59.00 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location

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What We Offer

By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.