Remote Service Engineer

Job Title

Remote Service Engineer

Job Description

Exciting opportunity to Provide first-class phone and e-mail support to end-users and administrators of Philip's Xcelera, IntelliSpace Cardio PACS informatics systems.

Your role:

• Providing technical support for Philips' Xcelera and IntelliSpace Cardio PACS systems.
• Provide problem resolution and clearly document and reproduce all steps taken during problem resolution.
• Troubleshooting Windows operating system and hardware issues quickly and effectively.
• Diagnosing and troubleshooting TCP/IP and general networking problems by logging into customer networks.
• Following closely and working according to published procedures and work instructions.
• Documenting all actions taken during problem resolution in appropriate internal tracking systems.
• Providing timely escalation of customer issues for evaluation and action by higher level support and ensuring a warm "hand-off" of hot issues and customer escalations.
• Takes independent actions and calculated risks in solving customer issues, while working autonomously with little supervision.
• This is a home based - remote position with varying travel required as directed by management (10%).

You're the right fit if:

• Associates degree or 3+ years of experience providing technical support on informatics products
• 3+ years of experience providing technical support on Radiology or Cardiology informatics products (Philips' Xcelera or IntelliSpace Cardio PACS knowledge - highly preferred)
• Experience troubleshooting Windows operating systems, hardware, TCP/IP and general networking issues quickly and effectively
• Ability to work structurally and according to published procedures and work instructions
• Strong documentation skills when recording actions taken during problem resolution
• Ability to work autonomously with minimal supervision.

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Read more about our employee benefits.

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Philips Transparency Details:

The pay range for this position is $23.09 to $39.58, hourly. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information:

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

All United States-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips*. Employees may request a reasonable accommodation. *Montana employees, learn more here.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.