Remote Technical Client Support Specialist

Revel Systems powers the ambitions of restaurants and retailers with a robust cloud based point of sale (POS) and business management system. Improving day-to-day operations and fuelling merchant growth, Revel’s streamlined ecosystem helps customers seize their future by pairing an intuitive POS with powerful management tools on a single platform. Founded in 2010 with major offices in Atlanta, Vilnius, and San Francisco, Revel is a leading member of the Apple Enterprise Mobility Program.

Position summary

Revel Systems is seeking a Client Support Specialist to provide top-tier technical support for Revel’s suite of software and hardware products.
The Client Support Specialist will be responsible for the happiness and success of the Revel clients. Their focus will be providing Tier 1 technical support which is predominantly handled via the phone but can also be through chat, email and self-service. The specialist will be responsible for providing excellent customer service, being technically accurate, ensuring proper documentation and all communication with the client.

This is a remote role with a possibility to work anywhere in Lithuania.

What will you do?

• Work with Revel Systems customers to understand and provide answers to issues and commonly asked questions about our product
• Handle a high volume of client support requests via multiple channels, mainly incoming calls
• Provide top-notch customer service and provide technically accurate resolutions

What are we looking for?

• Fluent English speaker to talk to our customers from United States
• A ‘night-owl’ who thrives working evening and night shifts and can work full time
• People person who efficiently manages customer’s expectations and turns around even the most tense situations
• Tech savvy and problem-solver at heart
• Energetic personality who is able to stay calm and collected under pressure

Why Revel?

• Career Growth: Join a dynamic company where 40% of our employees changed roles in 2023. We're committed to helping you advance in your career.
• Health and Well-being: We offer comprehensive health benefits, including employee health insurance, accident insurance, and mental health support.
• Learning and Development: Invest in your future with our internal learning and development programs. Access a free Udemy license for online training to help you continuously improve.
• Referral Program: Bring talent to our team, and we'll reward you for it through our employee referral program.
• Rewards & Recognition: We value our top performers. The best team members receive rewards through our G. E. M. and Awardco rewards programs.
• Office Perks: Enjoy a vibrant workplace with snacks, treats, and office lunches twice a week. Our dog-friendly office creates a welcoming environment for pet lovers. 
• Profit Sharing: Share in our success with our Profit Sharing Plan (based on eligibility).
• Night Shift Transportation: We offer taxi services for employees starting or ending shifts during night hours.

Salary:

1676-1947 Eur/month gross salary
Plus pay for night shifts (+20-30% of your salary)

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