Remote VoIP/VTC Administrator

In a world where there is seemingly an infinite number of Government Services firms, we strive to not just be "a" place to work, but to be "the" place to work! Here at ASET Partners, we are looking for a highly skilled, exceptionally motivated Remote VoIP/VTC Administrator to bring onto our remote team !

SUMMARY

As our Remote VoIP/VTC Administrator, it will be your responsibility to oversee and maintain the Unified Communications VOIP and Video Teleconferencing infrastructures on the DIGIT contract for the General Services Administration as it continues to transform into today's communications and collaboration environments. Additionally, the VOIP/VTC engineer will migrate Voice over Internet Protocol (VoIP) users to Zoom so that GSA can move to a Zoom consumption-based model. This includes decommissioning of the current Cisco solution from the environment.

RESPONSIBILITIES

This position shall perform the following (to include but not limited to) activities:

• Zoom
  • Resolve incidents related to the VoIP migration efforts
  • Decommissioning of current Cisco solution
  • Asset Management
  • Provide user support for transitioning to Zoom and ensure users find the Zoom service reliable, easy to use, and intuitive.
  • VTC Endpoint configuration / deployment (Edge aware configuration)
• WebEx configuration, operation and deployment
• Experience with certificates and security vulnerability management
• General UC
  • Jabber configuration, operation and deployment
  • Web apps (Zoom, Google)
  • Excellent communication with team, Client and vendor
  • Excellent attention to detail
  • Possesses an up-to-date understanding of current VTC models and trends, including cloud based technologies, in order to provide expert guidance, and advice to the customer in regard to the VTC industry, particularly in the post-pandemic landscape.

• Participates in an Integrated Product Team to design new capabilities based upon evaluation of all necessary development and operational considerations
• Participates in the development of system engineering documentation, such as System Engineering Plans, Initial Capabilities Documents, Requirements Specifications and Interface Control Documents
• Participates in interface definition, design, and changes to the configuration between affected groups and individuals throughout the lifecycle
• Interacts with the Government regarding Systems Engineering technical considerations and for associated problems, issues and conflicts
• Participates in and initiates concept development and trade-off studies
• Prepares complete documentation of methods, procedures, and design
• Assists with implementation of combined hardware/software systems
• Escalate issues to vendor and third-party entities, as necessary and directed by the Government.

REQUIRED QUALIFICATIONS

This following are REQUIRED for this position:

• Public Trust Clearance by start date.
• ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.
• Possesses and applies a comprehensive knowledge across key tasks and high impact assignments.
• Plans and leads major technology assignments.
• Evaluates performance results and recommends major changes affecting short-term project growth and success.
• Functions as a technical expert across multiple project assignments.
• May supervise others.
• Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
• Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours.
• Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks.

DESIRED QUALIFICATIONS

The following are DESIRED for this position:

• Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Slack, and ServiceNow.
• Zoom administrative experience.
• Must be willing to work a variety of shifts, including holidays as scheduled.

EDUCATION AND EXPERIENCE

The following are the education and experience required for this position:

• 7-12 years of experience and bachelor's degree
• 4+ years of experience supporting VOIP and Video Teleconferencing infrastructures
• Experience as a remote worker demonstrating time management and self discipline with cultural change management and Agile mindset.

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

• Maintain home workspace in a safe manner, free from safety hazards and in line with information security policies.
• Communicate verbally in person, over the phone or by video chat and clearly/succinctly in writing, primarily utilizing a keyboard.
• Appear on camera for meetings with co-workers and government partners via video chat and ensure the protection of proprietary company and customer information is consistent with the company's expectation of information security.
• Viewing computer screens and sitting for long periods of time.

ASET Snapshot:

• We are a growing IT consulting and professional services firm that combines large-business experience with small-business efficiency and ingenuity
• Founded in 2008
• Profitable from day one, zero debt
• Offices in Alexandria, VA and Baltimore, MD
• Over 75 employees and growing
• Over 15 active contracts supporting 10+ Federal Agencies
• Our mission is to drastically change our client's expectationsone program at a time

Top 10 Reasons Our Employees Love Working at ASET:

1. Outstanding benefits! Including: health, dental, and vision care, a 401k retirement plan with up to a 4% company paid contribution, and employee achievement and merit awards to name a few.

2. We have very high hiring standards, so their co-workers are just as smart and talented as they are.

3. We are not profit driven; we are results driven and believe that profits will follow.

4. Unlike Office Space, our employees do not have eight bosses. They have just one or two, and they are not micromanagers. It's not our style and we just don't have time for it!

5. We're different than the rest. Our employees love our unique small-company culture.

6. We have established a trusted relationship with all our clients and refuse to make recommendations that aren't in our clients' best interests.

7. They feel appreciated and recognized for the contributions they make each day.

8. We offer a healthy work-life balance, flexible schedules, and competitive pay.

9. They love that we have been constantly growing. It's exciting to add new folks and it offers many opportunities for career advancement and growth.

10. We work hard, and we play hard, too! We host quarterly company-wide lunches, regular happy hours and an annual New Year's party in January as a way of saying 'thank you' to our hard-working staff.

ASET Partners Corporation is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.