Renewal Account Manager

Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian, you’ll be part of a passionate team that’s dedicated to accomplishing hard things.

As part of a high-performing, fast-paced and collaborative Renewal Sales team, you as the Renewal Account Manager will partner with the Account Executive and other internal stakeholders to lead the development of renewal strategies and drive renewal execution with our customers.

To be successful in this role, you need:

• Demonstrated ability to work a renewal cadence within a sales territory, taking action several quarters ahead of a service end date to determine renewal readiness and engage with appropriate stakeholders as needed to mitigate renewal risk while also managing in-quarter renewals

• Track record building relationships with peers and cross-functional stakeholders including Sales, Sales Operations, Deal Desk, Legal, and Partner teams

• Ability to negotiate large, complex contracts

• Creative problem-solving skills and initiative to identify areas of process improvement and efficiency

• Commitment to producing a weekly, accurate forecast for both in-quarter and out-quarter renewals

Some of the tools and resources we will equip you with include:

• Training: Start with Value, which is our 15-day training program focused on equipping our sales new hires with the skills and knowledge needed to be successful out in the field, like ValueSelling Framework training.

• Growth: Growth opportunities available through promotion and participation like Appian MBA, a development program devoted to shaping managers in the areas of leadership and communication.

• Product: Our Appian product is driving digital transformation and with our Appian Guarantee, our customers can even have their first project completed in just 8 weeks. With the market research firm Forrester estimating the low-code platform market will be around $14 billion by 2024, it is no wonder why more and more customers are turning to low-code with Appian.

• Culture: You will directly contribute to our double-digit year over year growth backed by a world-class collaborative sales organization. In addition, Appian offers a competitive salary and generous benefits; including a flexible time off allowance and great perks.

Learn more about how you can grow your career in sales at our blog.

Basic qualifications:

• 10+ years demonstrated success in a renewal, sales, and/or customer success capacity within the SaaS and/or technology industry

• Demonstrated consistent quota attainment

• Bachelor’s degree (or higher level education) required