Renewal Account Manager, Scheduling Pro

Ready to be a Titan?
The Renewals Account Manager will strategize, forecast, initiate, negotiate, execute, and report on renewals for the one-to-many segment.
What You'll Do:
Customer Renewals:

• Own revenue expansion through contract conversion to current pricing and leading churn-save efforts for book of business
• Own all aspects of the renewal process by resolving complex customer issues and coordinating with Deal Desk, the CSM and customer for creation contract and replacement of contracts, and detailed quotes with approvals
• Negotiate renewals and partner with Sales Account Managers to bundle additional products for upsell opportunities
• Conduct "exit interviews" for future win back opportunities

Reporting & Forecasting:

• Systematically track all upcoming renewals in assigned customer set (90, 30, and 7 days out)
• Provide accurate 90 day rolling forecasts with accurate visibility to forecasted attrition (at risk accounts)
• Monitoring reported trends on non renewals or off cycle churns
• Own churn forecast for customer segment based on health indicators

Customer Relationship & Feedback - Identifying Retention Trends:

• Connect with and gather feedback from accounts with the goal of renewing customers year over year and identifying revenue expansion opportunities, or "danger zones".
• Strategize and partner with CS and CST team on adoption opportunities & projects to increase renewal opportunities

What You'll Need:

• 2+ years of project management, sales experience, and strong experience managing customer accounts
• Strong customer management and empathy skills
• Excellent negotiation skills; articulate and professional
• Capable of creating valid business reasons to engage customers and explaining complex situations clearly and credibly across all functions and levels of a customer's organization.
• Strong analytical background with proven problem-solving skills
• Experience with Salesforce along with a high level of proficiency with Salesforce Reporting capabilities and Excel. Experience with DocuSign and CPQ a bonus

Be Human With Us:
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
What We Offer:
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role is between $108,600 - $124,800 + commissions. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits.