Renewal Manager

• Renewal Management:
  
  • Manage the end-to-end renewal process for existing customer contracts, ensuring timely and accurate renewals and ARR (Annual Recurring Revenue) retention or expansion.
  • Proactively reach out to customers to discuss renewal terms, address concerns, and provide necessary information, as early as 6 months prior to contract expiration.
  • Drive accurate quote creation. Prepare and present renewal proposals, negotiate terms, and close renewal deals on time, aligned with customer’s business needs and goals.
  • Maintain systems of record up-to-date with accurate and complete information. Identify and coordinate resolution of data discrepancies or gaps.
• Customer Relationship Management:
  
  • Build and maintain strong relationships with existing customers to understand their needs and business objectives.
  • Collaborate with the customer success team to ensure customer satisfaction and address any issues that may impact renewals.
  • Proactive engagement with the customer and cross-functional teams, including Legal, providing commercial guidance for at-risk or complex renewals.
  • Assist Sales Leaders with strategic initiatives to ensure customer retention.
  • Participate in customer outreach programs and strategic planning.
• Sales and Upsell Opportunities:
  
  • Identify and pursue upsell and cross-sell opportunities within the existing customer base.
  • Work with the sales team to develop strategies for expanding the company's footprint within current accounts.
  • Engage cross-functional teams to find solutions to improve overall customer health and meet new business objectives.
• Data Analysis and Reporting:
  
  • Track and analyse renewal metrics, customer feedback, and market trends to identify areas for improvement.
  • Provide regular reports on renewal performance, forecasting, and pipeline management.
  • Meet or exceed renewal and customer retention targets.
• Process Improvement:
  
  • Continuously refine and improve the renewal process to increase efficiency and customer satisfaction.
  • Stay up-to-date with industry best practices and incorporate them into the renewal strategy.
  • Make recommendations to improve the quote-to-cash process, including automation and troubleshooting opportunities.

Qualifications:
 

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in a renewal management, account management, or sales role, within the software industry.
• Knowledge of ordering and contract management system, tools, and processes.
• Strong negotiation and communication skills.
• Fluent in English, both written and verbal. Fluency in French will be considered a plus.
• Excellent interpersonal skills with the ability to build and maintain relationships with customers.
• Proven track record of meeting or exceeding renewal targets.
• Ability to analyse data and make data-driven decisions.
• Experience driving complex transactions and customer programs.
• Strong organizational skills with attention to detail.
• Proficiency in Salesforce and Microsoft Office Suite.
• Familiarity with customer success methodologies and practices.

Our commitment to Diversity and Inclusion
Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day!