Renewal Manager
Job Description
About Filevine:
Filevine is changing the way legal work gets done for law practitioners and their clients. As the leading legal operating system, Filevine is dedicated to empowering organizations with tools to simplify and elevate complex, high-stakes legal work. Powering everything from document and case management to timekeeping, billing and business analytics, over 3,400 law firms and legal teams use Filevine daily to deliver excellence.
2023 was a groundbreaking year for Filevine, as we launched a suite of AI-powered features that are transforming the legal industry.
- LeadsAI helps law firms evaluate cases faster, analyze client sentiment, identify potential problems, and predict case success.
- DemandsAI is an AI-driven demand letter generation solution that helps law firms prepare demand letters more quickly and accurately.
- ImmigrationAI streamlines the immigration process by automating tasks, reducing errors, and ensuring accuracy.
- AI Fields is a powerful tool that can enhance legal work by minimizing manual tasks, facilitating fact-checking, and quickly answering complex queries.
With these groundbreaking AI features, Filevine is empowering law firms and legal teams to deliver excellence to their clients with unprecedented speed and efficiency.
About The Role:
The Renewal Specialist is responsible for managing SMB and MM account renewals. The individual is a quota-carrying contributor who works with existing customers and their Account Managers to overcome obstacles during their renewal process.
Responsibilities:
- Ensure clients are happy and no hurdles exist at the time of renewal
- Assist Account Managers with upsells and cross-sells during the customerโs renewal period
- Build relationships between customers and the support team
- Demonstrate the ability to retain clients and encourage product retention
- Be proficient in using a CRM to manage your pipeline. Be willing to learn Filevine sales process, leverage it to manage your business, and increase your effectiveness as a Renewal Specialist
- Develop sales strategies to improve client retention
- Work with multiple departments to create customizable retention plans
- Consistently meet/exceed sales quotas within predetermined time frame
- Report on activity and performance metrics
Requirements:
- 1-3+ years of Account Management experience
- Consistent, demonstrable record of achieving quota/objectives
- Hunger to join an startup company, work hard, and do great things
- Solid written and verbal communication, organizational and time management skills
- Excellent presentation and listening skills
- In Office Position
Cool Company Benefits:
- A dynamic, rapidly growing company, focused on helping organizations thriveย
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Ergonomic and height-adjustable workstations for onsite employees
- Opportunity to learn from a dedicated leadership team
- Weekly Taco Lunches in the summer/fall/spring for onsite employees
- Centrally located open office building in Sugar House
- Flexible hybrid work schedules depending on the department with some departments offering fully remote positions in the United States (R&D)
- Top-of-the-line company swag
Apply Now
Back to Job Listings
Add To Job List
Company Profile
View Company Reviews
Date Posted
11/06/2023
Views
4
Positive
Subjectivity Score: 0.9
Similar Jobs
Catering Sales Manager - Salt Palace Convention Center - Sodexo
Views in the last 30 days - 0
View DetailsDirector, Communications Consultant - Fidelity Investments
Views in the last 30 days - 0
View DetailsImplementation Communications Consultant - Fidelity Investments
Views in the last 30 days - 0
View Details