Renewal Manager

Don’t stop at “data-driven insights.” LinearB is an engineering efficiency tool that correlates data across your tools to identify bottlenecks and automate developer workflow optimization. This developer-first approach to automating engineering improvement uses data as the foundation for creating autonomous, self-improving dev teams. Engineering organizations use LinearB to reduce cycle time, improve planning accuracy and ensure on-time value delivery.

As a Renewals Manager on our Customer Success team, you will play a vital role in ensuring the continued success and satisfaction of our valued clients. Your primary responsibility will be to cultivate and strengthen existing client relationships through effective client renewals, cross-selling, and upselling strategies. By understanding the unique needs and objectives of each client, you will drive growth and revenue opportunities, while consistently delivering exceptional customer service and support.

What You'll Do

• Client Renewals: Proactively engage with clients nearing the end of their subscription to secure timely renewals. Collaborate with the Sales and Customer Success teams to identify potential challenges and address any concerns, ensuring a smooth renewal process.
• Cross-Selling and Upselling: Identify and pursue opportunities for cross-selling additional products and services that align with the clients' needs and objectives. Promote the value and benefits of upselling premium features, add-ons, or upgrades to existing clients.
• Account Development: Build strong, long-lasting relationships with clients to become a trusted advisor. Understand their evolving business requirements, challenges, and goals, and present tailored solutions that enhance their overall experience with LinearB.
• Client Engagement and Consultation: Regularly interact with clients through meetings, calls, and emails to provide strategic guidance, best practices, and updates on new product offerings or enhancements that align with their needs.
• Revenue Forecasting and Reporting: Maintain accurate and up-to-date records of client interactions, renewal timelines, and upsell opportunities. Collaborate with the management team to provide revenue forecasts and performance reports.
• Customer Advocacy: Be the voice of the client within the organization, providing feedback, insights, and feature requests to relevant teams to continually improve the LinearB platform and offerings.
• Issue Resolution: Collaborate with cross-functional teams, including CSMs. Support and Product Development, to address and resolve client concerns or issues promptly and effectively.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven track record of at least 5 years of experience in account management, client renewals, cross-selling, or upselling, preferably in the technology or software industry.
• Demonstrated ability to develop and maintain strong client relationships, coupled with excellent communication and negotiation skills.
• Strong business acumen, with the ability to understand and articulate clients' business objectives and effectively align them with LinearB solutions.
• Result-oriented, with a focus on achieving revenue targets and customer success metrics.
• Proficiency in using CRM software and other sales tools to manage and track customer interactions.
• Adaptability and problem-solving skills to address client needs and overcome challenges.
• Team player with a collaborative approach to working with cross-functional teams.

You Should Apply If You

• Blend creativity with a data-driven, scientific approach to trying new things.
• Have software/technical support background, bonus - knows dev teams inside and out.
• Strive to maintain empathy and humility throughout every day with a customer-first mindset in a highly collaborative environment.
• Come in with an urgency to help solve customer problems.
• Work towards continuous improvement with each and every endeavor.
• Take ownership, tell us what to do, and ask forgiveness instead of permission. 
• Value honesty and transparencyHave strong organizational skills.
• Diversity and inclusive work culture are important to you.
• Push boundaries and do not subscribe to any traditional “rules”.
• Startup experience is a plus.
• Enjoy working from home and connecting with co-workers through Slack and Zoom.

LinearBEEhaviors (think values, but cooler):

Innovate & Adapt; Learn something new every week & build for scale.

BEE an Expert; Make decisions using your north star metric & ask questions courageously.

BEE a Force for Good; Embrace all types of work - nothing is beneath you & create with a focus on people.

Balance Life & Work; Protect other people's space for their healthy habits & exercise inclusivity.

LinearB is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.