Real Operations Specialist

Kaltura’s mission is to power any video experience and deployed globally in thousands of companies and educational institutions and engages hundreds of millions of viewers at home, at work, and in school. Kaltura is a recognized leader in the Online Video Platform (Educational institutions and Enterprise companies such as Harvard, Yale, SAP, Oracle, etc.) and Cloud TV (Vodafone, Cellcom TV, etc).

Our core values are openness, flexibility, and collaboration, and we are the initiator and backer of the world's leading open-source video management project, which is home to more than 150,000 community members.

We like to think of ourselves as a cool, fun, and talented group of professionals looking to create cutting-edge technology. Kaltura is a fast-paced environment where standards are high, and initiative is always encouraged.

Kaltura currently has approx. 700 employees across offices in New York, London, Sao Paolo, Singapore, and Tel Aviv. We are growing rapidly including positions all over the world.

We promote a flexible and casual work environment. Kaltura provides a Full Benefits Package including health/dental/vision benefits, including a health plan with zero employee premium and coverage, is effective on the employee’s first day. We also offer FSA plans and a 401K plan with a company match. We additionally reimburse for the monthly service for your cell phone and home internet. Kaltura is an Equal Employment Opportunity Employer and a participant of E-Verify.

If you don't meet 100% of the requirements below - that's okay, nobody's perfect! We believe in hiring people, not just a list of skills. We encourage you to apply if you think this is a role that would make you excited about coming to work every day.

Requirements

About the role:

The Operations Specialist is responsible for active management of customer renewals. The primary focus of the role is retention of existing Kaltura accounts through the timely processing of renewals and purchase orders. The specialist will identify renewal risks and upsell opportunities, working with the internal account team to remediate issues and enable timely renewals.

In addition, the Operations Specialist will support the company’s day to day business operations. Including day to day administrative tasks, ensuring contract accuracy and managing system configuration settings within the Kaltura platform.

Responsibilities include:

· Work closely with the Kaltura Customer Success Team to ensure successful retention and renewal of existing accounts.

· Understand and articulate the value of Kaltura products as part renewal process.

· Identify renewal risks and articulate to client team as needed.

· Assist the Customer Success organization with deal structuring and quoting for upsells.

· Participate throughout the account contract lifecycle to obtain purchase orders during the course of multi-year contracts.

· Ensure and maintain data quality in Salesforce.com for all proposed renewals.

· Initiate and maintain customer account provisioning in Kaltura environment

Skills and Qualifications:

· Prior experience with Salesforce.com is required. 

· Strong organizational and administrative skills.

· Excellent communication skills, both written and verbal.

· Proficiency in Microsoft Office

· Able to multi-task, prioritize, be resourceful and work independently.

· Organized, detail-oriented, and good problem-solving skills.

· Experience with Salesforce.com

· Understanding of SaaS integrations is a plus.