Real Specialist

Renewal Specialist 

Barcodes, Inc. is a hardware integration company focused on delivering innovative solutions for mobile computing and barcode devices. 

Translation:

We provide the right technology to help organizations improve their processes and become more efficient so they can more effectively run their operations. If it sounds simple, it is because that is our goal. We take care of all the complexities and challenges so you can focus on your business. 

We are here to understand your business and your goals so we can provide you with the most cost-effective solution backed by best-in-class service. Our process always starts with your needs, not ours. By getting a thorough understanding of your processes, your structure, and your goals, our team of experts finds the technology that will be the perfect match. We then deploy that solution and provide ongoing service to respond to your needs. 

We are a hardware integration company, but it is not just about devices. It is about creating relationships that allow businesses to do more with less. 

Position Summary 

The Renewal Specialist (RS) is responsible for initiative-taking outreach to our customer base to advise them of their upcoming contract renewal/expiration dates and encourage them to renew and consider any upgrades in their coverage that may be needed to fill gaps in their current service offering. This individual will be expected to develop a strong understanding of the numerous services we offer and can reinforce the value they provide our customers. The ideal RS is enthusiastic about a career in sales or account management, enjoys influencing others, is a strong communicator, has vigilant attention to detail, consistently applies initiative and common sense to solve problems, brings keen organizational skills to every aspect of their professional life, and they do all this while maintaining a positive attitude. 

Job Responsibilities 

• Via outbound calls and email communication, connect with our customers regarding their upcoming contract expirations 
• Reinforce benefits of current service offering while also educating on gaps in customer’s coverage to provide additional coverage 
• Collaborate across departments with the contracts, support, and sales teams to ensure customers service coverage is designed to fit customer’s needs 

Relationships and Roles 

• Establish and maintain excellent relationships with all Barcodes departments.

• Integral role in customer satisfaction related to their service contract status. Customers will appreciate the proactive approach to keep them apprised of contract status 

• Participate in other duties and special projects that relate to contract renewals 

Preferred Characteristics 

• Commitment to customer satisfaction, retention, and loyalty 

• Driven, initiative-taking, and a desire to be successful with a high sense of urgency 

• Ability to uncover customer needs, present effective solutions, and close the business 

• Great communicator and professional telephone manner 

• Excellent Task and Priority Skills 

• Listening, understanding, and responding professionally 

• Excellent problem-solving/judgment skills 

• Excellent interpersonal, organizational, and communication skills (both verbal and written)

• Ability to work independently in a fast-paced, collaborative environment 

• Excellent Computer skills & Computer literate 

• Experience utilizing a CRM system 

Office and or other responsibilities:

• Additional tasks as needed, and assigned by Supervisor 

Education 

• A high school diploma or equivalent is required. Associate’s / Bachelor’s degree preferred 

• A minimum of 1-year experience in customer service or sales environment 

Barcodes, Inc. offers full benefits after the waiting period including:

• Medical, Dental, Vision, Life, 401K, Flexible Spending Accounts, Health Spending Accounts, Pre-tax Transit Program, Paid Time Off, Paid Holidays