Renewal Specialist

Location: Richmond, BC, Canada

Our Team:

The Semtech Renewals team is a small but agile group of motivated and talented individuals with a “can do” attitude. We have a strong focus on customer service and satisfaction in all our interactions while delivering on high retention rate per the defined renewal processes.

Job Summary:

The Renewals Specialist will be responsible for hitting a renewals quota that is based on their assigned portfolio. This will be accomplished by following through on a standardized renewals process with a set cadence of emails and phone touchpoints. There will be requirements to upsell, overcome objections to renewals as well as understanding the process flow in order to successfully see through a successful renewal from end to end in a timely manner.

Responsibilities:

• Identify and track expiration of upcoming renewals via our CRM system and initiate appropriate sales cadence per the renewals process
• Action all relevant renewal opportunities:
  • Engaging with relevant channel partners or customer contacts based on history
  • Engage relevant Semtech salesperson where necessary or required
  • Identify potential opportunities for upsell where appropriate
  • Follow up with customer/partner and ensure there are no obstacles to the renewal
  • Ensure timely receipt of customer purchase order and processing of service
• Manage any potential issues/escalations and engage appropriate resources or self-manage where appropriate with the support of the leadership team

Minimum Qualifications:

• 2+ years of experience in a technical or SaaS sales role
• Experience with end to end selling cycle through a channel network
• A proven track record of customer service and satisfaction, teamwork, sales success
• Strong written and verbal communication with professional business acumen
• Highly organized with attention to detail and strong self-motivation
• Experience using Salesforce, MS Excel

Desired Qualifications

• Bachelor’s Degree or equivalent in related field, Business, Marketing

The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform job-related tasks other than those specifically included in this description.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

A reasonable estimate of the pay range for this position is OTE of $70k-$80k CAD . There are several factors taken into consideration in determining base salary, including but not limited to: job-related qualifications, skills, education and experience, as well as job location and the value of other elements of an employee’s total compensation package.