Renewal Specialist

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights. As a result, we foster sustainable growth for businesses and their supply chains. Our SaaS subscription software is used by 85k+ active customers in over 100 countries. 

SUMMARY:

The Renewal Specialist is responsible for retaining our B2B supplier customers. This is a hybrid role that involves marketing, sales, and administrative skill sets. We are looking for self-starters who are coachable, resourceful, and have a high degree of discipline in their professional pursuits. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Retain and generate revenue with existing Avetta customers by saving deactivating suppliers, collecting outstanding invoices, and upselling.
• Primarily use standardized email marketing systems to communicate with suppliers.
• Outbound/inbound calls from suppliers as needed.
• Use company CRM, web portal, and email service in day-to-day workflow.
• Attend group meetings concerning sales targets or forecasts.
• Handle escalations that are passed on from newer team members.
• Handle contact enrichment on all unresponsive leads
• Become a SME with all things related to invoices and billing.
• Support leadership with quarterly improvement initiatives. 

MINIMUM QUALIFICATIONS:

• Professional writing and phone communication skills are required.
• High passion level, determination, and perseverance.
• Strong decision-making, problem resolution, and creative thinking skills.
• Excellent time management skills.
• Comfortable working with and committing to goals.
• Ability to work independently and as part of a team.
• Flexibility with changing tasks and roles within the Retention Department.
• Ability to work in a fast-paces, self-directed entrepreneurial environment. 

METRICS THAT MATTER:

• 75% Collection rate per month
• 60% Collection rate for units
• Inventory closed out weekly
• Regular and predictive attendance