Real Specialist

Submittable is looking for a Renewal Specialist to join our team in Missoula, Montana or Seattle, WA. We are searching for a  passionate, driven sales professional with a demonstrated track record of success selling and expanding solutions in the B2B SaaS software space. This is a role within our Customer Success team and is dedicated to the commercial motion of renewing customer contracts. In this role, you will be responsible for driving account renewals and executing all renewal work behind the scenes while leveraging your relationship building skills to support client expansion for Submittable’s Grantmaking, Social Impact, and Submission Management software solutions. You will build strong, long-lasting customer relationships while working alongside Account Managers and Customer Success Managers through the renewal process to maximize profit and grow the Submittable footprint. 

This is a full-time position that will report to the Manager of Customer Success. 

What You'll Be Doing:

• Client retention: renew subscriptions for Submittable’s SaaS solutions for Legacy client base
• Client expansion: identify opportunities for Account Managers to grow Submittable’s footprint by selling new features, services, and instances
• Track and manage customer contracts and renewal dates for assigned book of named accounts
• Manage timelines and deliverables to ensure on-time renewals
• Leverage problem solving skills and find ways to improve our business, products, approach, and reduce churn
• Keep up to date and thorough records in Salesforce
• Receive ongoing professional development and grow your career while creating a foundation for long-term success

What You'll Need to be Successful:

• Bachelor's Degree or equivalent experience 
• 1 year of experience working in a fast-paced SaaS or start up environment
• Previous experience with account management, quoting, subscription or contract renewal processes  
• High level of organization and ability to successfully coordinate with cross-functional teams (Customer Success, Account Management, Legal, and Accounting) 
• Ability to learn quickly, and adapt even quicker
• Highly developed interpersonal and written/verbal communication skills
• Ability to manage competing priorities and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative and team-oriented environment
• Customer obsession, ability to empathize with customers, commitment to user and customer experience 
• Desire to learn all things Submittable in order to effectively communicate value proposition to clients in varying verticals 
• Experience meeting KPI's or carrying a quota preferred 
• Previous experience using Salesforce, LinkedIn Sales Navigator, or Zoominfo a plus