Real Specialist

About BeyondTrust

BeyondTrust is the worldwide leader in Privileged Access Management (PAM), empowering organizations to secure and manage their entire universe of privileges.  Our integrated products and platform offer the industry's most advanced PAM solution, enabling organizations to quickly shrink their attack surface across traditional, cloud and hybrid environments.
Learn more at www.beyondtrust.com.

About the opportunity

As a Renewal Specialist (RS) you'll be a member of the global renewal team reporting directly to the Regional Team Manager. You'll have the opportunity to secure and expand the renewals business of the BeyondTrust customer base, managing a high volume of customers while thriving in a fast-paced environment. This individual is self-motivated, proactive, and eager to partake in opportunities to expand their knowledge base of renewals and customer success. Some of the key internal teams you'll will work closely with include Sales & Channel, Order Management, Billing, Fulfillment and Customer Success to ensure on time renewal rates and revenue growth in your region. 

What you'll do: 

• Serve as point of contact on all items relating to customer renewals
• Managing customer portfolio adhering to specified quota
• Navigate BeyondTrust internal processes and procedures
• Work with a solution focused approach as a creative and resourceful team player
• Review and manage emails in shared inbox
• Provide accurate & consistent quoting

About you: 

• Excellent written and verbal communication skills with an ability to communicate cross functionally across the organization as well as externally with customers
• Strong organization skills and ability to multi-task, self-start and self-direct work in an independent and fast paced environment
• Ability to work with teams in diverse functional areas with effective interpersonal skills necessary to build positive, productive, and effective professional working relationships
• Proven analytical and problem resolution skills
• Flexibility and ability to prioritize in meeting multiple goals
• Adhere to internal controls, best practices, and efficiencies
• Self-motivated and self-sufficient
• Detail-oriented & customer focused
• Proficient with Microsoft Office and Salesforce

Additional experience would be a bonus: 

• Bachelor’s degree in Finance, Accounting, Business, or comparable industry experience
• 1 year of related experience in a software or technology company
• Knowledge of SaaS
• Salesforce.com and/or large CRM/ERP experience

Don’t meet every single qualification? Studies show people are hesitant to apply if they don’t meet all requirements listed in a job posting. BeyondTrust is focused on building an inclusive and diverse workplace – so if there is something slightly different about your previous experience, but it otherwise aligns and you’re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.

BeyondTrust is an EEO/AA/Disability/Vets Employer and an equal opportunity employer, offering a competitive salary with excellent benefits. We welcome all candidate applications who meet the minimum qualifications listed above.

What truly makes BeyondTrust special are the people – people who keep the culture strong and make working here exciting, rewarding, and ultimately fun!

Search @beyondtrust and #beyondtrustlife on Twitter and LinkedIn to find out more.