Renewal Specialist

At Airtable, we are passionate about how our product democratizes software creation and empowers anyone to “create anything.” Just like Lego blocks, what our customers can build with Airtable is extremely expansive, and as such, our addressable market is essentially limitless. The demand for our product has outpaced the capacity of our sales team, and we need to grow accordingly.

As a Renewal Specialist on the Airtable team, your role will be to dramatically increase our footprint beyond the 100,000+ organizations that already use (and love!) our product.

We're looking for someone excited to pitch the vision of Airtable, helping our diverse customer base envision and realize deep value from our platform. You'll identify new, strategic opportunities across the customer journey and ideate, test, and optimize the best practices that unlock them.

Do you thrive in a fast-paced, evolving, and growing environment? Do you want to join a best-in-class team and work with some of the most high-profile businesses in the world? If you answered yes, we want to hear from you!

• You will own, drive, and lead the renewals process in collaboration with the account team to preserve and enhance customer contracts and relationships
• You will be a primary stakeholder (along with XFN partners) in building the foundational processes and playbooks for this new role
• You will actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
• You will maintain and report an accurate rolling 90-day forecast of renewals in your territory
• You will negotiate and execute renewal contracts (in partnership with legal) that align to customer goals
• You will discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
• Develop playbook for renewal engagement maximizing revenue retention

• 3+ years of Sales / Customer Success / Account Management experience preferably within an Enterprise SaaS organization
• Ability to grow business in a strategic manner, i.e. creating new processes and initiatives
• Experience and passion for building a new team within an existing organization
• Strong collaboration skills and successful experiences working with internal XFN partners (Rev Ops, Biz Tech) as well as customer facing counterparts (Sales & Success) 
• Strong negotiation skills 
• Experience translating renewal motion into documented, scalable and repeatable playbooks  
• Solid understanding of Enterprise SaaS applications and collaboration technology
• Consistent track record of achieving personal and team goals
• History of thriving in a rapidly-changing environment
• Bachelor degree required

Compensation awarded to successful candidates will vary based on their work location, relevant skills and experience. The on target earnings for this role is $108,800 - $147,200 for work locations in New York, New York. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable.

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. 

VEVRAA-Federal Contractor

If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.