Real Specialist Team Lead (Remote)

Remote positions open to the US only. 

The Renewal Specialist Team Lead is responsible for coordinating with Tech Touch CSMs and customers to provide pricing quotes for renewals, add-ons, and upsells and then successfully and efficiently closing those opportunities.  With a production demand mindset, the Pricing Specialist Team Manager will take extreme ownership for driving performance and managing production of the assigned CS Tech Touch Pricing Specialist team.

Responsibilities:

• Make genuine recommendations to hiring, firing, disciplining and promoting subordinates within assigned CS Tech Touch Pricing Specialist team
• Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities
• Coordinate with Tech Touch CSMs to strategize on renewals, add-ons and upsells for their customers to maximize bookings 
• Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities
• Negotiate with customers on opportunities to prevent churn and secure optimal terms
• Employ pricing strategies that meet the Company’s standards, policies, and procedures
• Generate pricing quotes for renewals, add-ons, and upsells 
• Manage assigned 30, 60, and 90 day opportunity pipeline, manage weekly and daily forecasts, and meet regularly with Tech Touch Customer Success Regional Director to review
• Meet and exceed booking targets and quotas
• Maintain and enforce impeccable administration of opportunities in the Company’s CRM 
• Develop and groom a high performing CS Tech Touch Pricing Specialist team and successfully manage the daily, weekly, monthly and quarterly production to meet and exceed targets
• Monitor statistics, reporting and dashboards to identify potential areas of improvement that may require corrective actions 
• Serve as a management escalation point and assist CS Tech Touch Pricing Specialists with tags 
• Develop and manage OKRs
• Promote referrals for new business sales 
• Communicate effectively with your CS Tech Touch Pricing Specialists to ensure that all policies and procedures are well understood
• Work closely with Growth and Tech Touch Customer Success Regional Director to develop and manage coaching plans for CS Tech Touch Pricing Specialists that are underperforming and need improvement

Minimum Qualifications:

• Associate’s Degree preferred
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• 1+ years sales experience
• 1+ years managing customers within a SaaS subscription model
• Previous management experience preferred
• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Experience with Salesforce or other CRM preferred
• Strong empathy for customers and passion for driving growth
• Basic understanding of financial and operational levers in a SaaS recurring revenue business model
• Strong verbal and written communications
• Excellent time management, prioritization and organization skills
• Superior customer service skills
• Strong collaborative and team work skills
• Ability to build rapport with customers via phone, email and video conferencing
• Strong critical thinking skills
• High energy with ability to inspire and motivate teams to exceed targets
• Ability to manage and build high performing teams
• Self-motivated with ability to work with minimal supervision

The compensation for this position ranges from $76,000 - $81,000 including base, bonuses and commissions. For more details, click here http://www.knowbe4.com/careers/know-your-pay/customer-success