Renewal Team Manager

monday.com is looking for a talented Renewal Team Manager for our TLV & ANZ renewals team.

The Renewals Team works closely with our customers to negotiate and help execute renewal contracts to maintain a high renewal rate and identify additional growth opportunities. 

The Team Manager is expected to drive continuous improvement of the renewal playbooks and processes while collaborating with multiple teams in the organization.

About The Role:

• Drive and own the renewal process E2E 
• Work closely with the sales, customer success & finance teams to retain customer contracts, secure renewal and support the accounts’ growth.
• Negotiate renewal terms to align with the customer and the company goals 
• Maintain a rolling 90-60-day renewal forecast by segment and/or territory
• Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, new products, etc.).
• Enhance the renewals process playbook to maximize account and ARR retention
• Handle escalations relating to contract questions, negotiations, and requests.
• Motivated by supporting others to achieve success and growing individuals

Requirements

• 3+ years experience managing direct reports of Renewal/Account Managers for a software solution (minimum 5 people) 
• 2+ years of relevant experience in Renewal Management ideally in SaaS companies
• Strong People skills 
• Proven experience in handling renewals/accounts in scale for ENT/MM & SMBs
• Working in a global team involving team members from multiple countries (advantage)
• Experience in SFDC (Advantage)
• Data-driven and Data oriented
• Experience in creating workflows that increase efficiency