Renewal Team Manager/Leader - Americas EAST – Remote

Who We Are; What We Do; Where we’re Going

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets and other IoT related devices. We are continually innovating so that our customers can deploy advanced and effective tools to protect their companies, communities, and countries.

Earlier this year, we shared the exciting news that Grayshift and Magnet Forensics have come together as one organization to accelerate innovation and transform digital investigations for our customers. We’re pleased to share that the combined organization is operating as Magnet Forensics.

The combination of mobile, cloud and computer forensics expertise under the Magnet Forensics name underscores our dedication to providing comprehensive, end-to-end DFIR solutions. This includes our commitment to helping with access to modern digital devices lawfully with our renowned product suite. And, our focus on innovating for the DFIR community, along with our shared mission, continues to be the top priority.

Job Description

The Manager, Renewals - Americas EAST is accountable for managing the team that focuses on customer retention through the renewal process. Their team is responsible for driving, managing, and closing renewal opportunities within the assigned territory. This position requires a strong knowledge of systems and process selling, and the ability to manage a team closing large volumes of opportunities.

Responsibilities

• Lead, motivate, and train the team of Renewal Managers
• Lead and supervise weekly forecast with meetings with Renewal Managers
• Create weekly reports with the activities done during the week, including the forecast and commit.
• Participate in the weekly forecast team meetings
• Provide support and supervision on achieving quarterly and annual sales results
• Participate in field calls, QBRs, or any other relevant field activity together with the territory leaders to get firsthand information from the field and be aligned with the business strategy
• Ensure outstanding sales results and comply 100% with finance and legal policies
• Build an open communication environment for the team
• Propose new ideas for better tools, processes, and new methodologies to be implemented in their team
• Goal setting & performance management for the renewals team
• Develop and implement account management strategies to drive retention, upselling, and customer satisfaction for a large portfolio of clients
• Collaborate with sales and marketing and other internal teams to identify new business opportunities and drive growth
• Monitor and analyze account performance data to inform decision-making and strategy adjustment

Qualifications

• 2-3 years previous management or leadership experience
• 3-5 years relative work experience - Working knowledge of renewals, renewal programs, nurture programs, loyalty programs and strategies that support revenue growth from existing customers
• Strong numbers and data skills, ex. Pivot tables
• Creative Presentation skills
• Professional communication skills
• Out of the box problem solving
• Ability to multitask in a fast-paced environment is required
• Organized, process-oriented, and close attention to detail is required
• Team Player that enjoys sharing credit for collaborative efforts
• Salesforce or other CRM experience preferred.
• Building reports and dashboards in Salesforce a plus
• Working knowledge of Gainsight
• Sharepoint utilization experience

The Most Important Thing

• We’re looking for candidates that can provide examples of how they have demonstrated Magnet InteGRITy in their previous experiences:
• Greater Good – We think beyond our own interests and strive to improve communities around the world. This demonstrates our passion for making a difference in the world.
• Respect – We hold ourselves accountable through transparent sharing of information and we have faith in each other’s abilities.
• Innovation – We lead the industry in excellence and reliability while keeping the user experience simple and relevant. We are not afraid to push the boundaries to stay ahead of our competitors.
• Teamwork – We collaborate internally and externally, while caring about each other and listening to our customers. 

We’re committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.

Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.

We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. If you require accommodation, please let our talent team know, or you can email [email protected].