Renewals Desk Analyst

Description
Come join a winning team! Here at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.
While we're diverse in our backgrounds and skills, we have much in common. A passion for our mission. A strong sense of integrity. A belief that we're making a positive impact and a commitment to having fun.
We are seeking a Renewals Desk Analyst to join our team. This is a hybrid opportunity based out of our Waltham, MA or Austin, TX offices.
Job Summary
The Imprivata Customer Experience department is looking for a Renewals Operations Analyst to join our team in person or remote. Our team believes a customer's success is directly tied to the value they derive from our product and the positive impact we make on reducing friction in their end user's experience. We like to work hard, exceed our renewal targets but not take ourselves too seriously.
Our ideal candidate will have worked in fast-paced SaaS organizations with rapid growth and experience managing subscription and maintenance renewals with customers/partners. You will be responsible for supporting the Renewals team with Quoting Operations within a specific territory. Must have attention to detail that helps improve efficiencies and processes by performing data analysis, quoting proposals, and engaging with customers.
They should have proven success with customers and internal stakeholders (e.g., Sales, Finance, Legal, and Customer Success) to ensure that value is realized for the customer and commercial objectives are aligned with the growth of our business. The Analyst will identify errors, make corrections, and communicate with the Renewals Team and/or customers to ensure renewal accuracy.
Reporting directly to the Manager of Renewals Desk, this person will be joining a team of collaborative and energetic individuals that work closely to achieve our company targets. We are searching for a fun and passionate person that is motivated to help themselves and the team succeed in their personal, financial, and career goals.
Duties and Responsibilities

• Support the Renewals team with exceeding monthly/quarterly financial targets
• Responsible for the quoting of Maintenance/Subscription Renewals for an assigned territory
• Supervise email requests, tasks, and questions received in a general mailbox and taking the correct action on them in a timely fashion
• Expected to become a Super User for renewal quoting processes
• Work with the Renewals Team to package and present quoting proposals to customers
• Comfort with quoting complex contracts for multiple products with usage and price increases
• Provide timely proposals and quotes in line with terms of customer and/or partner agreements
• Capture, maintain, and disseminate accurate and relevant information using Salesforce.com
• Assist with forecasting renewal pricing and multi-year options
• Work collaboratively with internal resources such as Sales Operations, Finance, and Legal to process renewals per company guidelines

Qualifications

• Bachelor's Degree or equivalent combination of education and experience
• 3+ years' experience in purchasing, operations, or renewing technology solutions
• Proficient with Microsoft Excel and a CRM system like Salesforce.com
• Demonstrated history of meeting performance targets
• Comfort quoting and managing a large volume of transactions
• Highly organized with strong attention to detail
• Strong oral, written and presentation skills
• Strong time management, organizational and decision-making skills
• Ability to work independently and collaboratively in a team environment
• A passion for problem-solving, comfort with ambiguity and creativity
• Motivated to succeed and participate in the growth of an exciting, fast-paced SaaS compan

This position offers a salary range of $70,000.00 to $85,000.00 (inclusive of variable compensation such as bonuses and incentives). In addition, more information about Imprivata's benefit offerings can be found here . This salary range represents the high and low end of Imprivata's salary range for this position. Actual salaries will vary and may be above or below the range based on various factors, such as a candidate's location, skills, experience, and qualifications.
At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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