Renewals Lead

Renewals Lead

Customer Success ᐧ Remote

Bloomerang combines the best tools, resources, and people to provide a world-class experience for tens of thousands of nonprofits, allowing them to raise more money and do more good in the world. Our powerful software and stellar customer service have made us one of the highest rated fundraising/donor CRMs on the market.

In addition to creating thriving nonprofits, we’re also in the business of creating thriving employees. At Bloomerang, you’ll be a part of a mission-driven culture built on the core values of Empathy, Unity, and Transparency. We know the key to our success is our people, and we’re proud to be home to some of the most innovative and skilled employees in the workforce today.

The Role

As a Renewals Lead, you must have strong analytical skills with the ability to identify trends, risks, and growth opportunities. You should have excellent communication and interpersonal skills, with a customer-centric approach. A demonstrated ability to negotiate and influence key stakeholders and familiarity with software development processes and an understanding of customer needs in the tech industry. 

What You Will Do

• Develop and execute strategies to ensure the retention of key customer logos.
• Monitor and analyze GRR metrics, taking proactive measures to address any potential challenges.
• Proactively identify churn risks by analyzing customer usage data, feedback, and engagement.
• Work closely with customers to understand their business needs and identify upsell and cross-sell opportunities.
• Continuously assess and enhance strategies to improve overall logo retention and Gross Retention Rate.
• Collaborate with the sales and marketing teams to align customer success efforts with broader company objectives.
• Implement initiatives to enhance Net Revenue Retention, including upselling, cross-selling, and ensuring customers derive maximum value from our products.
• Collect and analyze feedback from churned customers to identify product or service shortcomings.

What You Need to Succeed

• Strong negotiation skills to manage contract renewals and negotiations with existing customers.
• The ability to ensure that renewal terms align with customer expectations and company objectives.
• Experience serving as the primary point of contact for assigned customer accounts, fostering strong relationships.
• A desire for leadership and growth within the team and organization 

Nice to Haves But Not Required

• Non-profit industry experience 
• Previous experience as a Renewals Manager/ Customer Success/ Account Manager 

Benefits

Health + Wellness
You’ll have access to generous health, vision, and dental insurance options, as well as a free subscription to Bright, a wellness platform that offers live and on-demand fitness, meditation, mindfulness, and nutrition classes.

Time Off

You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer Days, 12 paid holidays, as well as paid parental leave.

401k

You’ll receive a 401k match to help invest in your future.

Equipment
Everything you need to be successful, shipped right to your door.

Compensation

The salary range for this position is: $57,000 - $77,000 plus incentive compensation. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws.

Location

This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time. 

Accommodations

Applicants who require accommodations may contact [email protected] to request an accommodation in completing an application.

Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.