Renewals Manager

Overview

As a Renewals Manager at Recharge you will play a critical role in driving customer retention by managing the renewal process for our clients' contracts. Your responsibilities include collaborating closely with Customer Success Operations Data and Account Executives to prioritize revenue opportunities and streamline our process. You will communicate with customers about their upcoming contract renewals identify opportunities for growth and guide these opportunities to contract completion.

What you’ll do

Renewals

• Oversee the end-to-end renewal process for all assigned contract renewals ensuring timely and successful contract renewals.

• Identify opportunities for upselling and cross-selling additional products or services to existing customers

• Work closely with cross-functional teams to ensure a smooth renewal process

• Own the renewal process and identify key areas of improvement driving change through internal training and process documentation

Data Management and Analysis:

• Ensure Data quality and hygiene of renewals using both Salesforce and Ironclad

• Own the Renewal close process ensuring the accuracy of information provided by the CSM team

• Work closely with the Field Operations team on reporting and analytics to track upcoming renewals key metrics and early indications of risk

Collaborating

• Collaborate with Account Executives to assign and successfully close upsells and expansion opportunities

• Work closely with the Finance team on contract amendments and downgrades

• Continuously drive automation within the renewal process working closely with the Revenue Systems team

• Partner with CSM leadership and Field Operations to communicate challenges in our current renewal process and advocate for improvements to increase our operational efficiency

Live by and champion our values: Accountability Collaboration Iteration and Details

What you’ll bring

• Bachelor's degree highly preferred

• 2-3 years in Sales Business Development Customer Success or related field

• Ability to work remote-first in a rapidly scaling organization

• Can track and prioritize work based on deadlines

• Strong communication and collaboration skills to work across cross-functional teams

• High attention to detail with an ability to stay organized across multiple tasks

• Previous experience working in Salesforce

• Ironclad knowledge is a plus

• Willing to travel as needed (~10%)