Reals Manager

As a Renewal Manager, you will own the operational success of the renewal process. This team is in lockstep with the Sales and Client Success team while managing information in Salesforce that is related to renewals, transferring of asset ownership (contractually) and analyzing churn themes amongst other initiatives. RMs are vital to ensuring renewal ownership amongst the team and being proactive in managing the renewal process as they’re measured on the number of on-time renewals amongst other benchmarks. Because of the work the RM team is responsible for, VTS is able to successfully renew more of our clients on time - earning us a world class client renewal rate of 95%.

To thrive in this role you must have client facing experience in order to drive customer retention and foster meaningful client engagements. You will leverage your impeccable communication skills and a resourceful problem-solving attitude to manage multiple client renewals simultaneously and successfully. Additionally, you will prove to be comfortable in a fast-paced, entrepreneurial, and rapid-growth environment, working independently as well as part of a team.

Here’s what you can expect as a Renewals Manager:

• Project Management: Manage multiple client renewals while communicating next steps, risks and opportunities internally. Proactively seeks guidance from the internal account team/manager while coordinating the renewal to close on time. Organizes outreach, next steps, takeaways in an easy to understand way
• Detailed Product/Service Knowledge: Have strong understanding of VTS products and services and understand how they can be leveraged to help clients achieve desired outcomes. Directs client interest/questions to appropriate internal stakeholders
• Client Discovery: Responsible for digging into and understanding the “why” behind client questions/objections/statements during the renewal process. Acts with urgency to get answers for clients either directly or through internal teammates
• Risk Mitigation: Proactively identify situations where clients are at risk of canceling VTS while initiating renewal outreach. Works closely with internal stakeholders - sales, product, exec leadership & support to help forecast this risk proactively
• Internal Advocacy: Be an internal advocate for customer needs, requirements, and feature requests across customer success, product and sales during the renewal process

In return for this work, you will be given the opportunity to make a tremendous impact in one of our fastest growing teams in the US!  As VTS grows, so will you! 

What VTS Values & How We Show It:

• Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees! 
• Be Customer Obsessed - We’re employee obsessed too! VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan. Not to mention the fun stuff - monthly happy hours, wellness events, clubs, and team lunches! 
• Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees! 
• Move as One - We work in an open floor plan to promote cross-functional collaboration. 
• Take Ownership - Be an owner of the company you’re building with our equity packages. 
• Appreciate the Difference - VTS embraces and celebrates diversity. We understand the importance of a strong work-life balance. We offer a flexible PTO policy, generous family leave program, and more!