Renewals Manager, Corporate

About Aurora Solar
Are you ready to join the solar revolution? Look no further than Aurora Solar, where we're on a mission to create a solar energy future for all.
A fast-growing Series D company, Aurora is disrupting the clean energy industry and changing the course of history with our award-winning, industry-leading software. This software doesn't just design millions of solar projects, but designs a better tomorrow, empowering solar companies to sell, design, and install residential and commercial solar arrays accurately, seamlessly, and at scale.
It's our goal to have every solar installation in the world pass through our software, and we've got a stellar team that's helping us get there. We were named one of "The Best Mid Sized Remote Companies To Work for in 2023" by BuiltIn.com and have been awarded #1 Solar Software platform by Solar Power World, and as we continue to build, we need even more passionate, skilled, and, well, energized people on board.
About the role
We are seeking a highly skilled and motivated individual to join our team as a Renewals Manager. As a key member of our go-to-market team, you will be responsible for managing the renewals process within our Corporate customer base on consumption contracts. Your primary objective will be to drive customer retention and improve revenue growth through effective and scalable renewal strategies and customer engagement. The ideal candidate has exceptional relationship-building skills and a highly developed sense of empathy for customers.
If you're someone who's focused on achieving outcomes with a passion for customer success and driving revenue growth through effective renewal strategies, we would love to hear from you. Join our team and contribute to the success of our SaaS business while building strong, long-lasting relationships with our valued customers.
What you'll do

1. Renewals Strategy: Develop and implement comprehensive renewals strategies to improve efficient customer retention rates and increase revenue growth.
2. Renewals Forecasting: Monitor and analyze renewal pipeline, collaborate with Customer Success to identify potential risks, and maintain notes and status to report on the pipeline to Leadership. Proactively develop strategies to mitigate churn and secure renewal revenue.
3. Account Team Engagement: Build and maintain strong relationships with key account team members from Sales and Customer Success to help drive renewal discussions and execution.
4. Standard Contract Negotiation: Collaborate with customers and account teams to negotiate common contract terms to arrive at favorable renewal terms and pricing, ensuring a happy outcome for both parties. Non-standard negotiations will require the Sales team's participation.
5. Renewal Quoting and Contract Administration: In conjunction with Sales counterparts, prepare accurate renewal quotes and contracts, ensuring timely delivery to customers and coordinating with internal teams as needed.
6. Metrics and Reporting: Develop and maintain key performance metrics and reports related to renewal rates, revenue forecasting, and customer satisfaction to provide insights and recommendations for continuous improvement.
7. Process Improvement: Find opportunities to streamline and improve the renewals process, collaborating with cross-functional teams to implement standard processes and drive operational efficiency.
8. Contract Compliance: Collaborate with Aurora's Deal Desk to ensure contract standards are met and upheld.
9. Expansion Opportunities: Track and share with Sales upsell opportunities that did not close as part of the renewal contract.

What we value

• Bachelor's degree in Business Administration, Marketing, or a related field
• 5+ years of experience in sales, customer success, renewal management, or account management roles
• Exceptional relationship-building and communication skills, with the ability to engage with customers at all levels of an organization
• Demonstrated ability to develop and implement strategic renewal plans, forecast renewals, and meet or exceed renewal targets
• Excellent negotiation and contract management skills, with the ability to drive mutually beneficial outcomes
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making
• Proficiency in using CRM systems and sales enablement tools
• Self-motivated with the ability to work independently and as part of a team in a fast-paced, dynamic environment
• Excellent organizational and time management skills, with the ability to prioritize and manage multiple deadlines and projects simultaneously
• Understanding of the SaaS products and business model, including subscription-based revenue models and customer lifecycle, is nice to have

Aurora is dedicated to building a diverse and inclusive workforce of people who believe in and are passionate about creating a future of solar energy for all. We are an equal opportunity employer, we welcome and consider qualified applicants regardless of gender identity, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences. We encourage you to apply even if you believe that you do not meet all of the above criteria!
Aurora is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form .
For San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.